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Jim K

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    Growing roses
  1. Thank you for the birthday greetings. I've reached the time of life that matches the Beatles' song "When I'm 64". Jim K
  2. I'm getting phone calls from clients that claimed the tuition & fees deduction on their 2007 federal returns (new that year). Minnesota did not allow the federal change and now is auditing those returns - my question is why didn't my ATX software handle this properly on the state return? With hindsight I guess I shouldn't have trusted my software to do that, but then again isn't it their responsibility to provide software that's in compliance or update if they missed it earlier.
  3. Thank you for the helpful replies. I'll prepare an amended return and mark it "stimulus rebate return" at the top. Of course, I won't charge for correcting my error - I'll offer to do next year's return for no charge.
  4. A client called wanting to know why they haven't gotten their stimulus rebate. After checking my files, I realized that I had forgotten to include his Social Security benefits on the 1040. This was the only qualified income he had, so that explains why he hasn't received his rebate. My question is should I file an amended return and if I do, will he get a rebate yet this year?
  5. Jim K

    Server still down

    Tech support doesn't know when we can send efiles or receive acks. They're hoping to have things running before long (How's that for a helpful answer). Why does this happen so frequently and why don't they communicate with their customers? Are they the least bit concerned of a mass exodus of customers to other vendors next season? This is not a good way to end the season.
  6. I've got 2 returns that have been stuck in validated status for a few days. "My ATX" advises us to synchronize our returns and that will fix the problem. I've done that and no change resulted. I just called tech support and they're aware of the problem and are working on it. This has been a frustrating season in many ways with ATX.
  7. ATX seems determined to eliminate their Minnesota customer base. With Monday being another holiday we will continue to wait for a resolution. 1/3 of the season is over and I'm hoping to limp through the rest of the season with minimal problems. All we can do now is keep calling and sending emails. It's a sad situation since I enjoy the ease of input with ATX, but the lack of support for Minnesota has become unacceptable.
  8. I received the same message - let's hope this gets cleared up quickly.
  9. My returns that were stuck in validated status are now accepted. I hope the others with that problem can report the same!
  10. According to tech support, there are 3 issues with a batch of returns submitted on the 11th and they are working on the problem. It may be 1 or 2 days before it's resolved. It's nothing we've done wrong. All they can advise is to keep checking periodically. This issue aside, I sure miss the excellent and prompt phone service that ATX had in years past.
  11. I submitted 8 returns yesterday that are not moving to accepted status, yet returns transmitted afterwards have come back accepted. I've sychronized returns with ATX, but the status remains validated. Anyone else have the same problem?
  12. You need to file Minnesota form M1PR, using information that the renter provides on Form CRP. It's not tied in with the income tax return and is filed on it's own.
  13. Jim K

    MN ACKs??

    No, I'm not sure I believe that now, either. Every time we get our hopes up, they get dashed. Please advise when someone knows what we need to do next.
  14. Jim K

    MN ACKs??

    After patiently waiting for 45 minutes for tech support I spoke to Michael who said they are aware of the problem and it has been corrected. Minnesota apparently goofed on their end and we are to retransmit all the rejected returns. He confirmed that a few have been approved already, so let's give it another try.
  15. Jim K

    MN ACKs??

    I'm patiently waiting for tech support to answer the phone while I eat lunch. The batch that I submitted came back with reject code 997, also. Just when we thought that finally we could transmit our state returns. Thank goodness that we can keep each other posted on this. Thank you webmasters for creating this forum! Meanwhile, now that I've finished lunch I'm thinking Drake software sounds better all the time, in spite of what appears to be a significanty learning curve. But, sounds like they know what customer service really means.
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