I was looking at this and I just wanted to let you know that ATX in Caribou, ME..has been closed since the end of Dec 2007..about 150 to 200 hundread full and part-time employees lost their jobs..so any tech support that ATX customer's are receving now are going to Rome, GA..this is Taxwise..CCH transfered all the tech and sales positions there..so any problems that you my be having e-filing or software..to form problems..this is your answer why you are having such a hard time with tech support this year.