mrichman333 Posted February 16, 2013 Report Share Posted February 16, 2013 Just got a letter from the TN AG in response to my complaint; they are looking into the mater. Has anyone else heard anything? Quote Link to comment Share on other sites More sharing options...
MsTabbyKats Posted February 16, 2013 Report Share Posted February 16, 2013 Just got a letter from the TN AG in response to my complaint; they are looking into the mater. Has anyone else heard anything? Yes...I think I got the same letter! Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted February 17, 2013 Report Share Posted February 17, 2013 What type of recourse is anyone seeking from the TN Attorney General's office? Refund? Buisiness closure? Quote Link to comment Share on other sites More sharing options...
MsTabbyKats Posted February 17, 2013 Report Share Posted February 17, 2013 What type of recourse is anyone seeking from the TN Attorney General's office? Refund? Buisiness closure? Hmmm....no refund expectations (that's with the CC).....maybe just putting them out of business. Doug Hughes is a thief. By 1/30/13 he should have said..."Sorry...it's just not gonna happen this year", and issued refunds. Lots of people lost lots of money and lots of business thanks to him. Personally...I have a temp credit with the CC company which I cannot imagine Doug trying to reverse. I've phased out on lots of people and lost revenue....but to be honest, this was a personal choice. On the date I switched to Tax Act, with all the re-entering of data and not having a 1040-NR on the program....I decided to phase out by not taking new clients with "complex returns", raising the price for non-resident aliens (since I had to do these manually) that were already clients, and not accepting any new non-resident aliens. Gotta say...after the first chaotic week....this season has been the most relaxing ever. No stress...no strain....thanks to TRX! (If I were younger, hungrier or more ambitious I would not feel this way.) I wonder if NY is up and running. And the same for 1040-NRs. I don't want to dl the updates...I'm afraid it might screw things up on my computer. Quote Link to comment Share on other sites More sharing options...
mrichman333 Posted February 17, 2013 Report Share Posted February 17, 2013 What type of recourse is anyone seeking from the TN Attorney General's office? Refund? Buisiness closure? I just wanted TRX to know I'm not just rolling over and playing dead. A refund would be nice but I doubt that will happen. The thing that erks me the most is as some one said not even an "we're sorry folks" Quote Link to comment Share on other sites More sharing options...
Crank Posted February 17, 2013 Report Share Posted February 17, 2013 The thing that erks me the most is as some one said not even an "we're sorry folks" He wont do that. That would be admitting that the product was nonfunctional. But his silence on this forum speaks volumes. Quote Link to comment Share on other sites More sharing options...
mrichman333 Posted February 17, 2013 Report Share Posted February 17, 2013 So I sent another email to TRX on top of the certified letter I sent and I just got an email back, "Mary, I did receive you’re your letter on 02/06/13. We appreciate your business and hate to hear that you have decided to go with another company. I can’t authorize a refund per our return policy but I can give you a credit for next tax season. See Refund Policy below. Thanks, Karen" This was followed by their cancellation policy Quote Link to comment Share on other sites More sharing options...
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