Marie Posted February 9, 2013 Report Share Posted February 9, 2013 2011 has been working, opening to check on things, rollover has been good. Today I get a message that says "The database is being optimized. Please try starting the program again. If the problem persists, please contact Customer Service" I have tried opening the program several times, restarted the computer, nothing has worked. Customer service will probably be a 2 hour hold. Has anyone experienced this, if so can I fix, or do I have to go to customer service? Quote Link to comment Share on other sites More sharing options...
Gail in Virginia Posted February 10, 2013 Report Share Posted February 10, 2013 It sounds like the database has gotten corrupted somehow. I think there are instructions in the knoweldgebase for how to fix this if you are comfortable trying it on your own. Quote Link to comment Share on other sites More sharing options...
Marie Posted February 10, 2013 Author Report Share Posted February 10, 2013 I'm not. Seems like this happened when the program was updated. Up to this point, speed was my biggest complaint. Nothing compared to not being able to work. Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 10, 2013 Report Share Posted February 10, 2013 Marie, I saw a thread on the official board that may help you, specifically the post by Lynette. https://community.atxinc.com/forums/2/118034/ShowThread.aspx Quote Link to comment Share on other sites More sharing options...
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