frannie Posted February 10, 2013 Report Share Posted February 10, 2013 I tried to open a return this morning that I had worked on last night. I get a message that the form 1040 version required is 123 and the version installed is 129. I had this problem several days ago with 1099G but it was fixed with the program update. I have run the updates. I tried to download just form 1040 from the download center but it doesn't show up in the list. I also tried to download the program update from the website, but it won't download to my desktop when I say to save it. I should mention that I am using Win 7 on a relatively "clean" computer. I searched the knowledge base - nothing. I tried to download using IE. I searched both forums and haven't found this particular problem. Any suggestions? Quote Link to comment Share on other sites More sharing options...
grmy2h Posted February 10, 2013 Report Share Posted February 10, 2013 I've had better luck downloading with Firefox browser. IE and I just can't seem to get along. Quote Link to comment Share on other sites More sharing options...
frannie Posted February 10, 2013 Author Report Share Posted February 10, 2013 Yes, so did I. However, that didn't work. When I tried to open a return I got the .....has encountered a problem and needs to close message. So Marilyn on the other forum suggested that I delete the assets folder then run the update. Did that. Still can't open a 1040 return. So I did it again. Now the updates are running so slowly I don't think I'll be ready for my first appointment in an hour. Heavy sigh. Quote Link to comment Share on other sites More sharing options...
fpjst Posted February 12, 2013 Report Share Posted February 12, 2013 Frannie hope you have already solved your problem- I had/have same issue- posted on official atx community board-got this response: There are several posts about deleting your "Asset" folder when your return has form versions different than the current program version. Depending upon what platform you are using (XP, WIN7, Vista, etc.) you essentially follow the address string until you get to the "Asset" folder (which contains program forms, not any depreciable asset info), delete the folder, reboot your system, then update the program. Look for posts from Kimmie1201, MarilynB, ATXMichelle, or ATXKristin in the Workaround/Solutions thread And was able to find this post: http://cchsfs-atx.custhelp.com/app/answers/detail/a_id/14069/kw/asset%20folder%20delete Was able to open a return, although back to vey slow openings Good luck Quote Link to comment Share on other sites More sharing options...
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