SUE A. Posted January 29, 2008 Report Share Posted January 29, 2008 I ONLY INSTALLED ONE STATE INITIALLY. NOW I WANT TO INSTALL THE OTHER TWO. WHEN I PUT IN MY CD NOTHING HAPPENS AND WHEN I TRY THROUGH THE START BUTTON I GET AN ERROR. DOES ANYONE HAVE ANY ADVICE. I TRIED TO ACCESS MYATX AND COULDNT LOG IN AND I GOT FRUSTRATED WAITING ON HOLD WITH THE PHONE. I MAY JUST PURCHASE PPR BUT HATE TO NOT BE ABLE TO USE WHAT I HAVE ALREADY PAID FOR WHEN I BOUGHT MY SOFTWARE. SUE Quote Link to comment Share on other sites More sharing options...
zeke Posted January 29, 2008 Report Share Posted January 29, 2008 Sue - Sorry - I use MAX, I cannot answer your question. I am sure someone else will be on shortly, please hold..... Please be advised that ATX (CCH) is equal opportunity. They are not picking on you, they consistently ignore all of us! and - There are those on this board that feel ALLCAPS TO BE SCREAMING. Quote Link to comment Share on other sites More sharing options...
GeorgeM Posted January 29, 2008 Report Share Posted January 29, 2008 I am not positiave but I think if you have the forms on your computer all you have to do it open a a state form that you need and it should automatically use that state for you. Do this for each state you want. If by chance you go to a 4th state it will tell you you cannot without PRS Quote Link to comment Share on other sites More sharing options...
SUE A. Posted January 29, 2008 Author Report Share Posted January 29, 2008 I WISH IT WAS THAT EASY. BUT THE ONLY STATE I CAN OPEN IS ILL, THE FIRST STATE I INSTALLED, I PURCHASED THREE STATES BUT CHOSE TO WAITE TO INSTALL THEM AND NOW IM STUCK. THANKS FOR THE SUGGESTIONS SO FAR. HOPEFULLY THERE WILL BE AN ANSWER FOR THIS. SUE Quote Link to comment Share on other sites More sharing options...
GeorgeM Posted January 30, 2008 Report Share Posted January 30, 2008 How about reinstalling the program Quote Link to comment Share on other sites More sharing options...
SUE A. Posted January 30, 2008 Author Report Share Posted January 30, 2008 REINSTALLING THE PROGRAM IS A GOOD IDEA, HOWEVER WHEN I TRIED TO DO THIS NOTHING HAPPENS. WHEN I TRIED TO DO THIS THROUGH START,RUN,ETC. I GET AN ERROR AND CANT PROCEED EITHER. I AM COMPUTOR ILLITERATE THOUGH AND WAS HOPING THERE IS SOMETHING I CAN DO THAT IM NOT AWARE OF. THANK YOU AGAIN FOR ANY SUGGESTIONS. SUE Quote Link to comment Share on other sites More sharing options...
Beth Posted January 30, 2008 Report Share Posted January 30, 2008 What is the error you are getting when you try to reinstall the program ? Quote Link to comment Share on other sites More sharing options...
SUE A. Posted January 30, 2008 Author Report Share Posted January 30, 2008 I ENTERED X:SETUP AS THE DIRECTIONS SAID AND I GET AN ERROR. I DONT RECALL WHAT THE ERROR SAID EXACTLY. IT WAS IN COMPUTOR LANGUAGE AND I DIDNT REALLY UNDERSTAND IT SO I JUST CANCELLED. IM AFRAID OF CREATING NEW PROBLEMS IF I MESS AROUND TOO MUCH WITHOUT REALLY KNOWING WHAT IM DOING. SUE Quote Link to comment Share on other sites More sharing options...
Beth Posted January 30, 2008 Report Share Posted January 30, 2008 Try this. Insert the CD into your CDRom drive Go to My Computer Right Click on your CD Rom Drive and choose Open In here you should see an icon that looks like a computer name setup or setup.exe Double left click this icon and the install should start. If during the install you do not get the option to install your states. Go to C:/ProgramFiles/CommonFiles/ATX/2007 There's a file there named something similar to atxlocalconfig.dat (I'm not at my computer so don't have the exact name). Delete this file Reinstall using the steps above. You will need to re enter your install codes. Quote Link to comment Share on other sites More sharing options...
SUE A. Posted January 30, 2008 Author Report Share Posted January 30, 2008 THANKS BETH, I WILL TRY THAT NOW BETWEEN APPTS. ILL GET BACK ON HOW THIS WORKED. SUE Quote Link to comment Share on other sites More sharing options...
SUE A. Posted January 30, 2008 Author Report Share Posted January 30, 2008 BETH, IT WORKED! YOUR A LIFE SAVER, I HOPE I CAN BE OF HELP TO YOU SOME DAY. IM GOING TO SAVE YOUR INSTRUCTIONS IN CASE THEY CAN BE USED AGAIN. APPT IS HERE SO I HAVE TO GO. SUE Quote Link to comment Share on other sites More sharing options...
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