Beth

The answer is yes, we will have technicians on call 24 hours a day.l

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Try this. Insert the CD into your CDRom drive Go to My Computer Right Click on your CD Rom Drive and choose Open In here you should see an icon that looks like a computer name setup or setup.exe Double left click this icon and the install should start. If during the install you do not get the option to install your states. Go to C:/ProgramFiles/CommonFiles/ATX/2007 There's a file there named something similar to atxlocalconfig.dat (I'm not at my computer so don't have the exact name). Delete this file Reinstall using the steps above. You will need to re enter your install codes.

What is the error you are getting when you try to reinstall the program ?

Don't worry if the PIN status says 8453 required, it said that in most prior years as well for many returns no matter what signature option you selected. As long as you used the PIN method the 8453 is not required, even if the PIN status column says so !

Before doing the reinstall navigate to your atx2005 program folder. Right click on the ATX2005.exe and choose Properties Go to the Compatibility Tab and check the box for Run this as Admin. Click Apply Then do the same thing on the ATXBackup05.exe (could be BackATX05.exe) I'm not at my home computer. Then restart the computer and try the restore again.

Unfortunately the IRS Postmark field has never really functioned correctly, I wouldn't worry too much if it isn't filling in, the postmark date, if you do need it, can be found in the EFile ack history, under the EFile menu of the Eservices manager.

You are very welcome, and chocolates are always appreciated :D

If you go to C:/ProgramFiles/CommonFiles/ATX/2007 find the file name ATXLocalConfig.dat file ( I would recommend renaming it atxlocalconfig.old) instead of deleting, then reinstall if you want to start over. That file contains the customer number, install codes, install location etc... Just make sure when you reinstall you install it to the same place you already installed to... Not sure if this will solve the problem you are having or not though....

A program update might help. You need to download the HTTP (slower) program update, not the FTP. The HTTP dowload will download the entire update onto the Engine.exe, so when you run it, it won't have to connect to the server. Give that a try and then see if you update/download some forms through the program.

You can only delete EFiles that are in a Created or Rejected status. I would just try to ignore it , maybe it will eventually get rejected then you can delete it.

it must be a 'new' rule for them. I did help several people setup a second EFIN - for the same address, just a different name, before the layoffs occurred. I thought that addresses didn't need to specific for the IRS. If a husband and wife both do taxes out of there home, aren't they both allowed to get a unique EFIN number ?

Bill, You could send them the DCN number, they should be able to use that to identify the return. Beth

That's correct, you need to fax Data Entry the copy of your second EFIN's status. Along with a note that this needs to be setup as a SubOffice under your current client ID.

Bill, When you originally created the efile was it created as a Fed and State Only or as Piggyback ? If it is Fed and State Only, and something needs to be changed, you'll have to hope it gets rejected, otherwise you would need to amend. If it is a Piggyback, then you should send an email to tech support and inform them. On a piggyback return, if the fed is rejected the piggyback is supposed to automatically rejected as well. You can't recreate an efile that is any status other than created or rejected.

Deb how do you have the program networked, is it a mapped drive or just a shared folder. Basically if you go into my computer do you have a drive letter there that you can use to access the server and atx2007 install folder ? If you could get through to techsupport this is something they should be able to fix for you fairly easily... they are good at helping resolve permission issues.

Okay try this, make sure the program is not running any computers first. I'm assuming you are running XP. From the server If you navigate to the ATX2007 folder, open it, and right click on the Masters folder Choose Properties There should be a Securities Tab You need to adjust under here so that any user that will be using the program has full access rights to this folder. It should just be a matter of adding checkmarks to the Allow column. Apply these setting, then restart the workstation computer and try the above technice to remove the read only and see if we get an error. If this doesn't work let me know and we'll try something else...

Article from the Tech Gap, Jan 15, 2008 - http://www.thetechgap.com/

Thanks so much for all the help. Don't worry about the loss, if we have that for more than a couple years, my husband won't be allowed to continue !!!!

Actually my husband did do some advertising online in 2007, with the plans to buy all the needed equipment if he did get a client. Of course now we will be doing much more extensive advertising in hopes to get at least one Prom in June and maybe some summer weddings ! Since he did advertise does that mean I can file a Sch C with our return this year and claim the expenses ?

Deb, When I get home tonight I can post some instruction on how to set the permissions correctly. That should solve your problem.

It's a business that he owned and operated several years ago in another state. He had purchased the business back then from another DJ. He no longer had all the equipment needed to actually start, but has managed to puchase about 80% of everything required in the past few months. He has not formally advertised , but has discussed plans of DJing a few events this summer with some future clients. Since he has run the business before he is familiar with which documentation, etc.. to keep, we just need to check to see if anything differs for the State of Maine, since the previous business was run out of New Mexico. I'd hate to lose the deductions for what we've already purchased since it is probably a couple thousand dollars. - DJ equipment is quite expensive !!!! Thank You all for the advice !

I did/do care about the customers, I usually enjoyed helping and chatting with all of you. And I really enjoyed my job, I was there for over 5 years, and don't mind trying to help out when I can....

That isn't too difficult, but I need a little more information. First are you restoring the files onto a Vista machine ? Second - what format do you have the files in, do you still have the entire ATX2006 program folder or just the backup folder. If you have only the backup folder , you first want to open it and verify there is a file in there name atxbackup06.mdb (or something similar) I'm at work and don't have the program in front of me to verify the exact name. Depending on what files you have the process will differ a little.

You would right click on the ATX2007 folder, don't open it. Choose preference. In the preferences window, down at the bottom there is a read only box, usually marked in green. Click on that to remove the green and click apply. Do you get an error message or do you see some little files move across the screen and the green go away? Or did you finally get through to tech support and get it straightened out already?