jjones1157 Posted February 14, 2008 Report Share Posted February 14, 2008 I am having major problems trying to update and e-file. I contacted the techies and was walked through adding ATX 2007 and atxcommx07 to the list of exceptions in Windows firewall. I toggled Windows firewall on/off but it still didn't work. (Windows firewall only firewall I have). After that the techie folks said the problem may be with my firewall in my router. I use Linksys wireless. What I find strange in all this is the fact that whenever I open ATX 2006, I'm able to update and e-file without problems. I ran that by the techie guy and but really didn't get a decent reply. Has anyone else had this problem? Is it the software or the router's firewall. In the meantime, I have to revert back to my old laptop and do e-filings thru dial-up Any suggestions? Quote Link to comment Share on other sites More sharing options...
Chrisbry Posted February 14, 2008 Report Share Posted February 14, 2008 jjones1157, do you have the same problem hooking your laptop up to the router? If so, I would buy a different router and be done with it. I use D-Link and have had no problems. But I also don't use the Windows Firewall -- I use AVG Firewall and Antivirus. You don't happen to use Norton Security do you? I had all kinds of problems with that and connecting to the internet. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 14, 2008 Report Share Posted February 14, 2008 If you have a router, you do NOT need any software firewalls. The router, by its very nature has a hardware firewall in it. Turn off ALL software firewalls, reboot, and try again. Also turn off all "system protection" programs, except your anti-virus. Quote Link to comment Share on other sites More sharing options...
Randall Posted February 14, 2008 Report Share Posted February 14, 2008 I've not had any problems with Norton. I just upgraded from Norton Security to Norton 360. Been using Norton for years. So far so good. Quote Link to comment Share on other sites More sharing options...
RJM Posted February 14, 2008 Report Share Posted February 14, 2008 Had some problems with Norton in 2005, so switched. But switched back to Norton after McAfee messed up my invoice. I use Norton 360 also, and there have been NO problems with any applications incl ATX. Quote Link to comment Share on other sites More sharing options...
jjones1157 Posted February 16, 2008 Author Report Share Posted February 16, 2008 If you have a router, you do NOT need any software firewalls. The router, by its very nature has a hardware firewall in it. Turn off ALL software firewalls, reboot, and try again. Also turn off all "system protection" programs, except your anti-virus. Did that but didn't work. I've been speaking with others about this problem and someone suggested I create a "Port" so that I can get internet connection with the ATX 2007 software. Any advice on trying this method? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.