Jack from Ohio Posted April 24, 2015 Report Share Posted April 24, 2015 Anyone who has a client over the 400% of federal poverty rate that owes all subsidy back will get the dreaded "When Line 6 is 'No', the taxpayer does not qualify for a credit. Discard any information entered on lines 11-23 in columns A through E." There is no way to make it work. Tech support (sic) had me send the return to them and "This will have to be referred to the developers to see what is wrong. Nothing will happen before Monday." This form was updated today. GGGRRRRRRRRRRRRRRRRRR :wall: If you get this error, don't waste any time trying to work around it. I am on the warpath with this one!! 1 Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted April 26, 2015 Report Share Posted April 26, 2015 Hopefully your warning will help others. Quote Link to comment Share on other sites More sharing options...
mcb39 Posted April 26, 2015 Report Share Posted April 26, 2015 Hopefully your warning will help others. It helped me, but too late. I had already thrown my hands in the air and filed the return without the credit. Will have to amend later. Thanks Jack. Should have called you. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted April 27, 2015 Author Report Share Posted April 27, 2015 (edited) E-mail received on Friday... Subject: check return on form 8962 to discard information on lines 11-23 A-E [interactionID:26e4e6bb-0391-47e3-9bc1-8843250e9c15] Good afternoon Jack, This e-mail is to notify you that the reported check return on form 8962 to discard information on lines 11-23 A-E issue has been transferred. The issue is under investigation and review. Once a resolution is returned you will receive an e-mail notification of the resolution from the Out Reach group. If you have any issue with or questions about the resolution, please contact our Customer Support Representatives and refer to incident number 10188779. Thank you for using our products. Jerry M Robinson Customer Care Outreach CCH Small Firms Services a Wolters Kluwer business 225 Chastain Meadows Ct. Kennesaw, GA.30144 (800)-638-8291 Fax (888)815-7587 [email protected] No response at the time of posting this. 11:46 AM 4-27-15 Not holding my breath.... Edited April 27, 2015 by Jack from Ohio Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted April 27, 2015 Author Report Share Posted April 27, 2015 (edited) This just in.... From: [email protected] [mailto:[email protected]] Sent: 04/27/2015 1:56 PMTo:Subject: Check Return Error [interactionID:7778e99c-b88a-40fd-b50f-e1e863c89569] Jack,We have reviewed your service request the check return error for form 8962 and we are revising the form to remove the error please install the new form when available.If you need further assistance, please contact our customer support department at 1-800-638-8291. Thank you for using our products!! EDNA ALFORDATX CCH Small Firms Services, a Wolters Kluwer business 225 Chastain Meadows Court, NW Suite 200 Kennesaw, Georgia. 30144 phone- 800-638-8291 fax-888-815-7587 [email protected] Will wait and see.... Edited April 27, 2015 by Jack from Ohio Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted April 29, 2015 Author Report Share Posted April 29, 2015 It seems that the form updates over the weekend fixed this issue. We had 2 in limbo and both are working fine now. Quote Link to comment Share on other sites More sharing options...
mcb39 Posted April 29, 2015 Report Share Posted April 29, 2015 I just did an amendment this morning on the one that I had. Not a big deal because he is applying his entire refund toward 2015 estimates. Quote Link to comment Share on other sites More sharing options...
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