RitaB Posted February 22, 2017 Report Share Posted February 22, 2017 Well, I followed the directions here and updated where it said to update and I've emailed ATX. I would rather take a beating than call support. Any support, not just ATX. Last time I did I think it was when the software changed to "spaceship up in here". I told "James" (not his real name) that while some appreciate bells and whistles I really don't all that much. Taxes are not sexy, James, trust me on this..." And he started laughing and we had a light moment. I miss him. Any words of wisdom from my water cooler buddies? 1 Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 22, 2017 Author Report Share Posted February 22, 2017 Hahaha they were kidding about updating on that screen. Seems there is a problem with my credit card info. Hahaha. Ha. Ha. Carry on. 8 Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 22, 2017 Author Report Share Posted February 22, 2017 I told the person who emailed me and advised me to go to MyATX and pay my bill that it would be good to put "Go to MyATX and pay your bill" on that error message or shoot us an email instead of sending us to update phone and address and fax number. I updated the crap outta that stuff though. They can find me, I'm certain. LOL. 6 Quote Link to comment Share on other sites More sharing options...
Richcpaman Posted February 22, 2017 Report Share Posted February 22, 2017 And I am certain when they find you, you will give them a well deserved hug. LOL 5 Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 22, 2017 Author Report Share Posted February 22, 2017 51 minutes ago, Richcpaman said: And I am certain when they find you, you will give them a well deserved hug. LOL Hahahaha, it's my fault for not thinking about my credit card number changing, so I might get hugged back. It's still cracking me up how I was wondering, "Why the hell do they need my fax number so badly that they just cut me right off? Seriously? Over a fax number?" LOL. 4 Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted February 23, 2017 Report Share Posted February 23, 2017 Did you try to file a prior year return and they tried to charge your credit card and it declined because you did not have it updated? Just wondering? Don't hug me if I offended you. Tom Newark, CA 1 Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 23, 2017 Author Report Share Posted February 23, 2017 9 hours ago, BulldogTom said: Did you try to file a prior year return and they tried to charge your credit card and it declined because you did not have it updated? Just wondering? Don't hug me if I offended you. Tom Newark, CA No, I reenlisted in the fall 2016 and the deal was pay $xx down and we'll bill the remaining $xxxx in February 2017. Somewhere down the line, I had a fraudulent charge on my credit card, and got a new account number. I neglected to tell ATX about this, so really it's my fault. But sending me to update my phone numbers was really not the best way to handle that one, I think. Anyhow, you could never offend me, Tom, what is wrong with you? 4 Quote Link to comment Share on other sites More sharing options...
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