jklcpa Posted March 29, 2008 Report Share Posted March 29, 2008 I started to post this in the "no complain" topic, then decided to start my own new listing. While the program has been very reasonable priced and has some nice features, we each have ongoing problems with it too. So how about a list of complaints about the program. Let's put it all in one posting without getting into a long discussion about pros & cons, but just make a list in general terms. Time is money in our business. How is this program costing us? I have experienced most all these problems myself, with the exception of research books: Slow opening files - antiquated platform for information storage, Delays in release of forms or unacceptable release dates compared to due dates, Temp delay in efile - CCH requiring ERO # on file. A variety of ongoing printing problems too numerous to list. We each have our specific examples, Rollovers of returns may be missing data, Mysteriously disappearing data, Tech support basically nonexistent. 1) personnel untrained on ATX; 2)long wait times (45-60+ mins is unacceptable) 3) and what tax software provider isn't open for tech calls on Sat during the season? Hard copy research materials purchased but never received, Inability to access support website due to password lockouts Increasing prices with renewal dates earlier each year Quote Link to comment Share on other sites More sharing options...
JRS Posted March 29, 2008 Report Share Posted March 29, 2008 Software: missing data, slow opening Accessing support website Tech support response times Quote Link to comment Share on other sites More sharing options...
lsowers Posted March 29, 2008 Report Share Posted March 29, 2008 - 940s that were submitted in January and I am still not certain they are accepted even after several phone calls and emails - ATX training seminar that was useless (trainer was TaxWise) and if not for the needed CPE I would have demanded a refund Quote Link to comment Share on other sites More sharing options...
diligentbiz Posted March 30, 2008 Report Share Posted March 30, 2008 How many of us are going to be assisting with an client audit because of this stuff? Even if our charge equals the new season's software, is it worth our time and licenses? Some years back during an audit, IRS auditor told me to find other software for depriciation reporting. Makes you wonder about our decision...NOT. it is our decision...and what we can afford. It's that simple. Quote Link to comment Share on other sites More sharing options...
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