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Calling PPS change


cbslee
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"The IRS has initiated a pilot program that now requires Practitioner Priority Service callers to repeat phrases before being transferred to an IRS assistor. This pilot uses speech recognition to help ensure a live person is calling and not a mechanical device. The new process is intended to improve customer service by reducing unnecessary wait times"

Well this would definitely short circuit CallENQ🙂

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And CallENQ has this posted on their home page:

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Status: (3 days ago) EnQ is temporarily suspending services to: Correspondence Examination Individual/Business, and Automated Underreporter due to changes on the IRS call center. Please direct your calls to other departments while we work on a solution.

 

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  • 2 weeks later...

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