Taxpayer Advocate Report

[Lee B]

"Things are getting better at the Internal Revenue Service, according to National Taxpayer Advocate Erin Collins

 but there's still some way to go:

That's reflected in some of the statistics she shared on the tax returns and correspondence that are backlogged at the agency, including at last count:

3.7 million amended returns;

6.8 million other returns that are "in suspense" — they're missing a form or a signature or are what she described as "otherwise unpostable;" and,

5.3 million pieces of correspondence.

One of the things the customer service reps do in their downtime is process paper — correspondence and amended returns. If you're answering the phones 80-90% of the time, guess what you're not doing? Processing paper. And we're now back to a backlog of paper correspondence and amended returns like a year ago."

Sounds like the IRS is playing "Whack a Mole"

[Catherine]

whack a mole gif