Jake Posted January 21, 2009 Report Share Posted January 21, 2009 Has anyone been able to get through to ATX Tech. Support Today. I tried yesterday and just kept getting a busy signal. I called at 8:00 this morning and have been on hold for over 9 hours now. I wonder if I am in some sort of loop and will ever have my call answered. Thanks Jake Quote Link to comment Share on other sites More sharing options...
GeneInAlabama Posted January 21, 2009 Report Share Posted January 21, 2009 When I called sales the other day to renew, I got through on the first ring. I guess sales is a lot more important than tech service. Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted January 21, 2009 Report Share Posted January 21, 2009 Has anyone been able to get through to ATX Tech. Support Today. I tried yesterday and just kept getting a busy signal. I called at 8:00 this morning and have been on hold for over 9 hours now. I wonder if I am in some sort of loop and will ever have my call answered. Thanks Jake If you have been on hold for 9 hours I would assume something is not right. The longest every, which was last year in the middle of transfer of support I was on hold for about an hours. Never ever, ever, ever, would I wait for 9 hours. Something must be wrong. Deb! Quote Link to comment Share on other sites More sharing options...
PapaJoe Posted January 21, 2009 Report Share Posted January 21, 2009 Man, I can't even imagine listening to music on hold for 9 hours. Quote Link to comment Share on other sites More sharing options...
Wendy Posted January 21, 2009 Report Share Posted January 21, 2009 I was on hold for 40 minutes and it was answered by a Taxwise tech...who told me he would have to transfer me. He then said that the Taxwise hold time was usually longer, but had no idea why I called the ATX number and got the Taxwise-only support. Wendy Quote Link to comment Share on other sites More sharing options...
Tere Posted January 21, 2009 Report Share Posted January 21, 2009 If you tell us what you need, we might be able to help. I use the knowledge d-base a lot for solutions before I call. Quote Link to comment Share on other sites More sharing options...
Jake Posted January 21, 2009 Author Report Share Posted January 21, 2009 I finally hung up and called back and got through to the first level of support in just a few minutes. Of course I waited another hour plus to get through to someone that could actually help me. BTW I did turn my phone down so I didn't have to listen to the music. I only had to listen to the lady tell me how important my call was every few minutes. Quote Link to comment Share on other sites More sharing options...
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