jasdlm Posted January 25, 2009 Report Share Posted January 25, 2009 Any hints? I continue to be told that my account is locked and I need to contact customer service. I might as well put in a call to the man in the moon. I am incredibly grouchy. (I do, however, realize that this is ultimately my fault for signing up with ATX yet again.) Thanks in advance to anyone who can give me a hint. I've typed in my client ID and ADMIN for the UserID. Maybe they reset my password since I never was able to log on last year? Aaargh! Thanks again. Quote Link to comment Share on other sites More sharing options...
TAXBILLY Posted January 25, 2009 Report Share Posted January 25, 2009 Your password is 15 characters long and must be typed in exactly as you created it according to their rules. When you call write down the password exactly and access it while you have them on the phone. taxbilly Quote Link to comment Share on other sites More sharing options...
jasdlm Posted January 25, 2009 Author Report Share Posted January 25, 2009 Thanks so much. I didn't realize I had a 15 letter password. Were they ever going to send it to me, I wonder? I'll call tomorrow. Thanks again, Taxbilly! Quote Link to comment Share on other sites More sharing options...
JRS Posted January 25, 2009 Report Share Posted January 25, 2009 When I was locked out, late at night, I sent them an email and they responded the next day. The account was reset and I needed to use my activation code as the password. Quote Link to comment Share on other sites More sharing options...
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