ajuroff Posted January 21, 2010 Report Share Posted January 21, 2010 I can't remember how to see which program version you are running. I'm running an udate through the website again. (what is wrong with my update through the program itself????) Getting very frustrated. Maybe it will help with my rejections??? Quote Link to comment Share on other sites More sharing options...
Dan Posted January 21, 2010 Report Share Posted January 21, 2010 After you open up your ATX program 1. Click on Support 2. Click on About (there you will see the program version.) I am not having any problems doing the updates after I open up the program. Quote Link to comment Share on other sites More sharing options...
Pacun Posted January 21, 2010 Report Share Posted January 21, 2010 What happens when you open the program with no clients opened and you pull down the menu and select update program? Quote Link to comment Share on other sites More sharing options...
ajuroff Posted January 21, 2010 Author Report Share Posted January 21, 2010 What happens when you open the program with no clients opened and you pull down the menu and select update program? I've done this a few times. A box pops up that says it has been updated. But I'm finding out that it is NOT updating. I don't choose manual (because it doesn't give me the choice to "choose" what I would like to update) I choose the automatic (first one) so everything would update. It just isn't updating. So I go to the web and download from there. I've purchased ATX for 6 years and have never had this problem. Quote Link to comment Share on other sites More sharing options...
Pacun Posted January 21, 2010 Report Share Posted January 21, 2010 This is what I do. I select manual and then it tells me everything that it is available. I glance at my 3 states and 1040 (for curiosity). Then I hightlight them all and click on download. I have always done it this way and works for me. Quote Link to comment Share on other sites More sharing options...
ajuroff Posted January 22, 2010 Author Report Share Posted January 22, 2010 This is what I do. I select manual and then it tells me everything that it is available. I glance at my 3 states and 1040 (for curiosity). Then I hightlight them all and click on download. I have always done it this way and works for me. I have always done that also. Won't work this year. My returns were rejected again this a.m. After being on hold forever and finally talking to someone for about an hour, I was told that if you have dial-up (I don't have a choice where I live...nothing is available) then even though the program says it has updated, most of the time it isnt. A problem this year is what I'm told. Updated again from the web. Created and resent the returns again. Not getting my hopes up. Just getting more frustrated. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted January 23, 2010 Report Share Posted January 23, 2010 Some programs will automatically 'time-out' if a download takes too long. And dial-up can be slow, especially for the larger files, like the 1040 itself. The best way to deal with that may be to use the manual option, then select only a few forms at a time, gradually increasing the number till you find out how many you can normally get without a problem. Quote Link to comment Share on other sites More sharing options...
ajuroff Posted January 23, 2010 Author Report Share Posted January 23, 2010 Thanks KC. I tried that too. When I click on Manual, I wait, then a box pops up that says everything is up to date and there are no new forms available. Oh well.... always worked before. I give up. The good news is that returns are going through now without a problem. Yeahh.. Quote Link to comment Share on other sites More sharing options...
Kea Posted January 24, 2010 Report Share Posted January 24, 2010 I know it's not a great option, but you should be able to get satellite internet through a company like HugesNet. They claim to be available everywhere (in the US). The big downside is the price. I believe it is at least $70 or $80 per month. Quote Link to comment Share on other sites More sharing options...
ajuroff Posted January 25, 2010 Author Report Share Posted January 25, 2010 I know it's not a great option, but you should be able to get satellite internet through a company like HugesNet. They claim to be available everywhere (in the US). The big downside is the price. I believe it is at least $70 or $80 per month. Yeah, I've checked into that. (it is around $80 a month)I was going to do that until I talked to other people who have it. They say during the day it's not that bad, but after 5:00, it's about the same as having dial up. I have a full time job and prepare and efile returns after 5:00 so I didn't want to spend the money if I wouldn't get the benefit. I'm just going to deal with it this last tax season. I've been preparing taxes since my son was 6 months old and I've been saying that I was done when he graduated. Well, that is this year. Not sure if I'm going to miss it or not. :) Quote Link to comment Share on other sites More sharing options...
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