bardon719 Posted December 7, 2007 Report Share Posted December 7, 2007 I tried to get into MYATX, and discovered I needed a password. After unsuccessfully trying to log in, I was LOCKED out. I called ATX support, and they told me to use my activation code as password. While they were on the phone, I input the activation code and it still didn't work. The tech support person quoted me a completely different activation code then is showing on the confirmation slip sent with my 2007 tax program????? I installed the program using the code from the confirmation slip. When I went into MYATX and looked up my activation code, it shows as what the tech support person stated. What has happened to ATX since CCH took over?? Bardon719 Quote Link to comment Share on other sites More sharing options...
Lynn EA USTCP in Louisiana Posted December 7, 2007 Report Share Posted December 7, 2007 I tried to get into MYATX, and discovered I needed a password. After unsuccessfully trying to log in, I was LOCKED out. I called ATX support, and they told me to use my activation code as password. While they were on the phone, I input the activation code and it still didn't work. The tech support person quoted me a completely different activation code then is showing on the confirmation slip sent with my 2007 tax program????? I installed the program using the code from the confirmation slip. When I went into MYATX and looked up my activation code, it shows as what the tech support person stated. What has happened to ATX since CCH took over?? Bardon719 Same thing here - the activation code they gave me over the telephone is different from that one that came in the delivered package. Who knows?!! I still have trouble getting into MyATX. Worked fine when they gave me the activation code to use for the P/W, but after a while it wanted me to log in again (after a period of so-called inactivity they lock you out and you have to login again) and the system didn't match up with my newly revised P/W. I figured I'd wait a while to see if their system needed time to update (?!). I called Tech Support this AM about a perceived error in a LA state worksheet. The techie sent it up channel and later I received an email stating that the state tax return works as "designed". Well, duh! It will work as designed but if the design is flawed the return as filed will be wrong. I faxed them the worksheet in question and am waiting to hear back. Lynn Jacobs, EA Quote Link to comment Share on other sites More sharing options...
TAXBILLY Posted December 8, 2007 Report Share Posted December 8, 2007 I was locked out also. I called ATX support and talked to Toni and she had me log in as admin (lower case letters), my username and she gave me a 16 digit password number. That got me in and then I was able to make up my own password and I was good to go. taxbilly Quote Link to comment Share on other sites More sharing options...
nynjtaxman Posted December 8, 2007 Report Share Posted December 8, 2007 I've noticed my unlock code has changed 3 times. I noted it when it first appeared on their site. It's now different on their site. The one I received and entered with the disk is different again. Quote Link to comment Share on other sites More sharing options...
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