37maple Posted January 2, 2008 Report Share Posted January 2, 2008 Has anyone gotten through on phone support today? Are they even open in Maine or GA or wherever? After I finish pushing all the buttons I get the message that "this call can't be completed. Please call back at your convenience." Obviously, my convenience is not theirs! I've been trying for 2 hours. And, I can't use the email since I'm locked out and that's the reason I'm calling! Quote Link to comment Share on other sites More sharing options...
Nicole Posted January 2, 2008 Report Share Posted January 2, 2008 Wow... I don't know. You are correct. None of the options on the phone tree work. Quote Link to comment Share on other sites More sharing options...
Nicole Posted January 2, 2008 Report Share Posted January 2, 2008 Try calling the Sales number at 877-728-9776. Maybe they can transfer you to tech or give you another number. At least you could let them know that the tech line isn't working. Quote Link to comment Share on other sites More sharing options...
37maple Posted January 2, 2008 Author Report Share Posted January 2, 2008 Try calling the Sales number at 877-728-9776. Maybe they can transfer you to tech or give you another number. At least you could let them know that the tech line isn't working. I'm now on hold, but that is progress! Quote Link to comment Share on other sites More sharing options...
Nicole Posted January 2, 2008 Report Share Posted January 2, 2008 Let us know how it goes so that the rest of know what to do when we need to call. Maybe they have changed the tech number too... perhaps they should change it on the website then. Quote Link to comment Share on other sites More sharing options...
William-ATX Posted January 2, 2008 Report Share Posted January 2, 2008 Has anyone gotten through on phone support today? Are they even open in Maine or GA or wherever? After I finish pushing all the buttons I get the message that "this call can't be completed. Please call back at your convenience." Obviously, my convenience is not theirs! I've been trying for 2 hours. And, I can't use the email since I'm locked out and that's the reason I'm calling! There have been technical difficulties all day with the main support phone number. The technicians are working on it. And please don't call the sales line. They are not trained to handle your questions. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted January 2, 2008 Report Share Posted January 2, 2008 So does that mean that the support number is correct, just not working properly? So we will be able to use it eventually? And can we still email YOU when we can't get through normal help channels? KC Quote Link to comment Share on other sites More sharing options...
William-ATX Posted January 2, 2008 Report Share Posted January 2, 2008 There have been technical difficulties all day with the main support phone number. The technicians are working on it. And please don't call the sales line. They are not trained to handle your questions. Yes, you can e-mail me. And yes, the number is correct, it's just broken at the moment. Quote Link to comment Share on other sites More sharing options...
John-CPA Posted January 2, 2008 Report Share Posted January 2, 2008 It hasn't been working all day. How long should it be before it's fixed? Just an estimated time would be great. Thanks, John Quote Link to comment Share on other sites More sharing options...
William-ATX Posted January 2, 2008 Report Share Posted January 2, 2008 It hasn't been working all day. How long should it be before it's fixed? Just an estimated time would be great. Thanks, John I don't know, John. Wish I did. I just know they are working on it. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted January 3, 2008 Report Share Posted January 3, 2008 I guess it's better to happen now than next week, but only a little better. ;) Quote Link to comment Share on other sites More sharing options...
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