Finally got on the PP Line and got to an agent. The issue is the 8396 credit. The IRS computers read Sch 3 of the 1040 and did not pick up that it was an 8396 credit so they messed up the ordering rules. IRS agent is trying to fix it now. ATX is correct, but it took us about an hour to get through the CTC worksheet. He kept getting hung up on the line 14 calculation on that worksheet because the computer did not "see" the form in the return.
FYI if any of you have a client who got a CP12 and they lost some refund and had a 8396 in the return.
This has been bugging the snot out of me since it came up. I am so glad I can tell the client that it was not us or our software that made the mis-calculation. It is not a lot of money, but my reputation is worth all the effort. No charge to the client for my time on this one.
Tom
Longview TX