I, too, have tried to figure out where to jump ship to. I was with ProSeries, but having a client base of 35 (this is part-time for me), I need a software package a little more affordable and ProSeries raised their rate $100 a year and said all software companies did that. TRX seemed affordable and the software seemed okay up until this year when none of the data would transfer in the proforma and state software is unavailable. I have been told by technical support that the proforma function is only 90% accurate. This is an unacceptable answer as I have worked at a few CPA firms using software such as Lacerte and ProSeries and when a client was unable to be pulled forward, we would have the software company address the issue and if need be, re-enter lost data. However, TRX employees informed me that I WOULD HAVE TO SPEND ALL MY TIME AND HOURS re-entering the data myself on clients that would not roll forward. This is unacceptable. When I explained that to their technical support AND sales manager, they acted like they didn't care (probably because I have a small client base)!!!! Then I was told to wait for the update and since I had paid the down payment to secure the lower price and have not paid the balance, I decided to wait to see if the update worked before paying the balance. I also have not paid because they never sent the invoice that I had to ask for several times. So I asked if the update didn't work if I could get a refund of the down payment I sent last year since the software doesn't appear to work this year. They told me no! So any of you trying to get refunds, good luck. They have no such thing as money back guarantees!!!! I am hoping (like the rest of you) that this gets resolved with updates by February 1, but I am not holding by breath. And based on the "lackadaisical attitude" of each and every employee I've spoken to in the 5-6 times I have called, I am guessing they aren't holding their breath either.....