New to the community as a member but not new to viewing it or to Atx. User since 1997.
In the old days we could delete a form and reload it but not now. It's all or nothing.
This problem bothered me for 5 days and couldn't get through to tech support, only to customer support which is worthless.
I saw Sch C and EIC in my forms list but when I would try to add them it said there were not installed.
5 days waiting for over an hour each day but this morning after an hour and a half wait along came Charlie at tech support.
In 10 minutes time with him I had a solution.
The solution was in changing an item in the program files.
I'd be carefull doing this, but this is what I was instructed to do:
Go to C:program dataCCHSmall Firm Services Atx2012Assets.
You will see a file called 2012. I had to change the name to 2012.old.
This keeps the file available in case of emergency.
What this did was remove every form installed and require the software to reinstall every form.
150mb and 1060 forms later I had a software program that resembled what I ordered when I signed up for another year. It actually worked!
Started running slow at first but I figured none of the forms had ever been opened before.
Runs pretty good now.
Updating or re-installing the program did not solve the problem.
Good luck.
