Deb,
The supplier was MegaToners. In the past we used MegaToners for all types of ink. The MF3200 is my first laser machine. I knew the X25's were remanufactured as that is how they were advertised. The problem was that these cartridges were listed for this machine but they failed to work. Upon contacting MegaToners by both phone and email, I got the run around. Supposedly I was being sent a way to make my machine accept the cartridges for use. That never happened. I phoned for replacements and received no word whatsoever. Follow-up letters went unanswered. Prior to the cartridge issue we encountered several Canon and Brother ink failures but the price was so minute that to return ship would have been ridiculous. MegaToners' return policy is just plain rotten, the customer service reps are disrespectful of the customers, and the owners do not seem to care if customers walk.
For more than a year now we have been buying all our ink and toners from 123InkJets. This outfit is much, much better. We have not had any ink failures of any kind. The return policy is quite good. I did run into a snag with a remanufactured X25 last month. When I pulled the security strip the toner was gaping and a spring went flying. A call to 123InkJets and all was well. Within minutes I had a pre-paid return label via email to ship the defective. Two days later I had the replacement cartridge in hand. No hassles, no double-talk, and super quick all the time!
Elfling