Have used ATX since AMTAX went away. Like the actual "form" preparation like we used to do in pencil and paper days. Remember the spreading out of the forms and doing an assembly line in order to mail out???? This year I did need to call in 3 different times for tech support and did not wait long for an answer, in fact the one time involved where they had to connect with my computer to see what was happening and the problem was a corrupt file which they walked me thru and was able to correct. I do not like taking the time to call in but if I'm at a standstill, I have no choice.
Granted, with the changeover to CCH, there is always going to be "changes" that we may not like at first but feel I can get used to, I really like the capability of jumping right to the IRS website to check on a form that I'm working on to get a quick answer when the hour is late. I checked out many "other" companies and when it gets down to it, ATX offers the forms, the format that I like to use and the price is alot less than others considering the total package that I want. Am planning to renew MAX, but won't address until after 4/15, have a couple melt-down days and then proceed with extensions.
Also, glad I found the un-official community. Good info for all.