Marie

I have a return that needs to be created. Everytime I try to open, window says it's open on the other laptop(it's not) and when I hit continue, window says the software has quit working and it closes my whole program. What's the fix?

How do I get it back. I've got my name, but no other info. I've gone into manager and put address, etc in , but it won't go on the form. What happened?

I'd like some input on what some of you charge for preparing 1099's, efiling and mailing to receipent?

Instructions say to attach 2210 f and mark box A and send in a blank form for farmers who don't estimate and will not pay until after the Mar 1 deadline. Can you make the form blank without overriding all the lines?

Form 4136(GAS TAX REFUND) show on the ATX website it has been approved, but when i try to create the efile, it says 4136 isn't ready. When will it change in our software. I hadn't read anything about a date for 4136, but seems like conflicting information

Now it works, who knows??

Today, when I try to change the global settings from the ag 150% to a SL depreciation, it just won't change. I've tried several times, back and forth, and it just stays on the 150%. I hadn't had a problem before today. I have already changed several farmers and it worked. Has anyone else experience this? Do I need to check the ones I have changed to see if they have changed back to the default %?

This rental income is from rental of farmground that client and his brother use on their farm. Client's farmground is used in a dairy operation, the operation is run by client and brother, so brother pays rent to my client to compensate for using my clients'ground. In 2011 it was not considered inv income, but in 2012 it is. The rental mount goes to the worksheet for investment income. I check the 2011, and that amount did not go to the worksheet. As far as I can tell, I've "Xed" all the same boxes.

2011 software gave EIC to client that had over $3200 of real estate rental which he participated in. 2012 won't, it counts it as investment income, no EIC. Which year is right? All numbers on the schedule of both years were punched in identical.

Looks like all I have to do is report and I've elected out. Almost too easy.

Client wants to report complete sale in year of sale. Where's the election? In the election/statements? on the Sch D? or by reporting the whole sale, by default are we electing out?

I'm not. Seems like this happened when the program was updated. Up to this point, speed was my biggest complaint. Nothing compared to not being able to work.

I can't open the 2011 program, and can't roll over the returns to the 2012 program. Rep tried to help, couldn't seem to tell me how to get to the places she wanted, and finally said I would have to wait until Monday for tech help. WAIT TIL MONDAY!! I asked for the complaint dept, she said she was it, and really didn't like what I had to say. I wanted Tech to call me, but she informed me that wasn't allowed. Since she couldn't help, that's the least they could do. Can anyone help me? or has any suggestions? Could it have been the 12.7 update. All was working last night, and not this morning. I thought Sunday was going to be a good working day. Sorry had to vent.

It's Saturday afternoon, and I can't get support to go any further than saying they moderating the flow of incoming calls. I need to work tomorrow, but can't open 2011, and can't roll any forms over. Help!!

2011 has been working, opening to check on things, rollover has been good. Today I get a message that says "The database is being optimized. Please try starting the program again. If the problem persists, please contact Customer Service" I have tried opening the program several times, restarted the computer, nothing has worked. Customer service will probably be a 2 hour hold. Has anyone experienced this, if so can I fix, or do I have to go to customer service?

2 years. That night it took for ever, the next morning printing, at least, was faster. Why the difference?

Last night, a simple return took almost a 1/2 hour to print. This morning printing is better, but opening is as slow as printing was last night. And you can't work on other things while printing or opening. I feel I'm wasting a lot of time. Any suggestions for getting things to work faster?

New client, I have to enter assets from previous years and can't seem to get the program to work. Method of deprec (150DB) won't come up and when I click on the arrow, there is nothing to choose from. WHere do I look for instructions or can anyone help.

Where do i go? How do I get?

Never had these on a return before, but the problem is that the software won't let me efile because a checking or savings box is not marked. Client wants a paper check, so no checked box necessary.

Crashing also, hadn't had that problem too bad until today. Hope help is on the way.

Client wants a paper check, everything marked correctly, no dd boxes on filers info, but I can't get the xxxx out the boxes on the 2nd page of the 1040, and can't creat the efile. Do I have to start over with a new return? Also, program keeps crashing. I am very frustrated that things are not getting fixed.

Worked on a different return (1040), but not my 4562 in a 1065. Would there be a difference?

My auto backup does not seem to be working. How do I check? and if it is not, how do I fix? I checked the preference and it says where they're going, but when I check the backup in the return manager, no returns are there. It also says something about 5 revisions. What does that mean?

I'm confused, maybe missed the first post. what's in the hidden files that people don't have, and how can I check if i have hidden files?