Marie

I can't figure out how to do in software. Asset was discontinued use in the business and it had been sect 179, so I need to recapture. In last year's software, it worked well, changed business percentage and it flowed. Now in fixed assets I can't seem to change for 100 % to 0%. It keeps flipping back to 100 %. How do I get it to work?

How do you handle the amounts due on clients you can't get finished? I'm way behind and keep hoping everyone is finished by April 15, but those late comers who are always late think I'm saving them a place and will get thier return finished anyway. Lots of late hours

Client has this on the 1099. I've put in to the form, but at the bottom where i can specify how much is exempt to my state, it will only let me use the total amount minus the spec act bond interest amount. So client is not getting the full interest exemption for his state. Is this correct? I know the spec act bond amount is AMT pref, but does that mean I can't have it state exempt? Am I working the form wrong, or is the software wrong, just not sure?

So slow again this morning, takes 15-18 seconds to go from line to line on a form. I'm constantly looking at that twirling circle. Any suggestions for speed, or am I just stuck this year. I go back to look at 2011s and 2010s, and it's amazing how much faster those returns open, close, go from form to form. Oh well, back to work

I'm waiting all the time just to go to a different form in the same return. Everytime I do something I get the little swirling circle and sit and wait some more. Any help for that?

I've tried. I made a new file marked correct, but when I try to create the efile I get the message: One or more correction boxes have been selected, but return doesn't appear to be in an "accepted" efile status, Corrections should only be made to the accepted Original return not duplicated returns. Should I go into t he original file and make another 1099 with the correct figures and then try to efile. Can I efile a corrected 1099? Maybe that's the problem?

I need to correct a 1099 Misc.- the amount was wrong. Can I do thru the program, can I efile the corrected? I tried to duplicate the original and mark corrected, but I get an error saying i can't do it that way. Do I go into the original and change, I've already efiled the original. Can anyone guide me thru, or will it have to be a paper correction?

It's been a whole week, I've called tech twice and they keep telling me they are working on it. Any returns with the fixed assets (assoc with 4562) can only be opened on the computer that rolled it over. 12.10 was supposed to fix, now 12.11. Delays are costing time and money. What next?

workstation cannot access any files that have the fixed assets manager in it. I have lots of those and tech says we have to wait for a new update. Before 12.10, a tech told me 12.10 was going to fix. What next?

What can I do? My assistant can't work on her laptop. Do I have to call tech? ATX tech helped us set up her station.

Just to clarify, the crash comes when I try to open the rollovered return (not during rollover)

I went to 2011 and did a duplicate and deleted all forms that weren't needed. Rolled that return over, but when I tried to open it the same thing happened. It says loading..... and then the window comes up that says the software is closing. I have rolled over other returns today with success, just not this one. Version 12.9 is what I'm on.

Rollover return, click to open, loads..loads..loads..loads..then software closes. I deleted the rollovered return, re rollover, same thing. Restarted my program, no luck. Any suggestions? Saturday afternoon, things always seem to happen on the weekend. Best time to work, worst time for software problems.

Also, when i change assets to unclassified, the deprec amount is still flowing to a sch C, that has nothing to do with the assets.

How do you change the business %. I need to change to 0 and it keeps defaulting to 100 %. I've been carrying along for several years to have when we sell assets, but no business %. Everytime I try to change, even to 75%, 50%, etc I end up changing the dollar amount by the % instead of the business %.

I've emailed yesterday and today about a problem, hoping I could help that way instead of sitting on the phone 7 1/2 hours like I did a couple of days ago. I'm not even getting the automated emails saying they received and will get back to me. What to do?

ATX software continues to give efile errors when you try to blank out the 2210F . It says if box A is marked, there has to be a penalty to waive. I've overridden the lines, but not sure it will efile. Haven't tried yet.

Guess what? I got tech, my phone didn't die, and, for now, he got me fixed. Shouldn't have to wait that long, makes you wonder how many people have been on hold as long as I was? how many people are they trying to help? He seemed to think it was my antivirus that caused some of the problem. NEVER had that trouble for the 10 years I've been using the same antivirus, could it be the software? But it's back to work.

Decided to call, got customer support after 97 minutes - 2:43, told her my problem, said I needed tech. That's what I wanted. She'd put me thru, a 3 1/2 hr wait she said. It is now 7:50, still on hold, 311 minutes later and counting. Using cordless phone, now is beeping because battery is low. Start over tomorrow with corded phone?

Now, certain returns, not all of them, cause the software to shut down when I try to open? What do I try?

who is Real time Cloud Services?

didn't work, what next?

I've filled out the input screen, but my sec 179 won't flow to my deprec sheet. I wanted to check the 2011 program, but it WON'T OPEN, again!! Where do I need to put the sec 179 amount to get it to go to the 4562 and deduct from the ord income. Client is in farming partnership and 179 is listed separately depending on the income of the partner at the individual level. Farmer has enough to use 179 deduct. Is it a program problem or my input problem?

Now I can't open my ATX 2011 program. It's still in my rollover, but when I try to open the actual 2011 program it gives my a window that says it can't find. I'm not computer savy and I'm very frustrated!

IRS says to exempt farmers from estimate penalties they should send in 2210F with box A checked and the form should be blank. Software won't let me email, says error, has to have numbers on it to check box a. WHat to do?