1040PRO

I have no excuses for them, but it is like every thing else with them it does not all ways make sence. In the last couple of years they have lost touch with their customers. They think they have great customer service, but as they have grown and as they where gobbled up by a large company we all become just a number. However I still think they have one of the best products for the money. I ordered and tried Proseries over the summer one would think that they knew I was a new customer that they would have contacted me to see how it was going. Never heard from them once, and did not like their product. So the grass is not all ways greener. MYATX is not very helpful. I think that I would get the problem past me and move forward in to another great tax season. CLIFF 1040PRO ARIZONA

I still do not take credit card and I am not for the currect year. I have 50% cash 40% check and 10% RAL I know that if I start taking CC that most people will want to pay by CC and even if my fees were only 2-2.5% it is not worth the few clients i loose because I dont accept CC. I would lose over $5000 a tax season in fees and it just is not worth. I make sure that it is highlighted in my year end letter, posted in my lobby and on my desk that we do not take credit or debit cards.

One thing that I find very funning is that they never can write any thing in plain english. which is why I guess we all have this wounderful career.

very good article. I am sure that we we all have several new clients that will only have some one prepare there tax return because of this situation.

I am using Chase RAL product. and have for the past 15 years. This is the first year ATX is offering Chase bank product. I was informed by Chase in their year end letter that they cut their fees and in return they are not offering any bonuses/Incentives this year and that they are not going to pay companies like ATX any bonus or incentives. My quess is that to off set the loss of the Incentives they raised there fees. I have all ways charged $35 per bank app processed plus $25 for efile . for several reasons 1) because the extra time it takes to explain the programs. 2) to cover the one or two that never get paid. 3) because i dont work for free Last tax seasion I did about 200 bank product, 1100 efiles out of 1900 returns . I say dont worry about $10 and just add it to your fees. CLIFF the 1040PRO in AZ

Does anyone use ATX Sitebuilder with Complete Tax. if so what is your experience good or bad