It does stink! First, I had to order my tax folders from Nelco this year. The price went up a lot! Then when I print the cover sheet for my folders, the "client" name and "business" name don't line up in the windows. After many calls and fixes that didn't work, I was told that I had to manually change the master form. (these folders were supposed to be ATX compatable)
And, as of Friday, whenever I create a RAL, something pops up asking me if I want to transmit my Instant RAL now. After almost an hour on hold with tech support, they told me to hit cancel, then go ahead and transmit my RAL. There is supposed to be a fix for this. Nothing so far.
Also, I ordered the Quick Answers Library from CCH. I received last years versions. I called customer service. They said they send whatever they have in stock but that I would receive the new ones this week. (I didn't need another copy of last years!) I called this week when I didn't receive the new ones...they had to put the order in again. Said would be shipped overnight. Two days later I receive two books that I didn't order. I emailed tech support. They now say the orders for the Quick Answers Library are being sent out this next week. Hmmm..when will I receive what I originally ordered in December?!
