Marie Posted February 4, 2013 Report Share Posted February 4, 2013 Client wants a paper check, everything marked correctly, no dd boxes on filers info, but I can't get the xxxx out the boxes on the 2nd page of the 1040, and can't creat the efile. Do I have to start over with a new return? Also, program keeps crashing. I am very frustrated that things are not getting fixed. Quote Link to comment Share on other sites More sharing options...
joanmcq Posted February 4, 2013 Report Share Posted February 4, 2013 The XXXX's print to mask the client & preparer copy so that no numbers can be written in and paper filed. It's normal. Quote Link to comment Share on other sites More sharing options...
Marie Posted February 4, 2013 Author Report Share Posted February 4, 2013 Never had these on a return before, but the problem is that the software won't let me efile because a checking or savings box is not marked. Client wants a paper check, so no checked box necessary. Quote Link to comment Share on other sites More sharing options...
North Idaho Rich Posted February 5, 2013 Report Share Posted February 5, 2013 Check out the thread in the efile part of the community. It worked for me... Error "Required federal e-file failed" is the thread name... Quote Link to comment Share on other sites More sharing options...
North Idaho Rich Posted February 5, 2013 Report Share Posted February 5, 2013 Should have just copied and pasted. From Michelle at ATX: Good afternoon, To fix the fields for paper check printing: Select Print to open the Print Manager dialog, then close the Print Manager dialog. You do not have to print anything. That should fix the issue. We have a fix for this issue in the next update. Thank you, ATXMichelle 1 Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 5, 2013 Report Share Posted February 5, 2013 Never had these on a return before, but the problem is that the software won't let me efile because a checking or savings box is not marked. Client wants a paper check, so no checked box necessary. Hahahaha, this is the one thing that has worked correctly for me and been a problem for someone else. And I am sitting here second guessing myself now, imagining random bank numbers being entered by little demons during the 30 minute print cycle. 1 Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted February 5, 2013 Report Share Posted February 5, 2013 No, Rita, the reason for the XXXXs was IRS EMPLOYEES that were putting their own bank acct info in the blank spaces . Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 5, 2013 Report Share Posted February 5, 2013 No, Rita, the reason for the XXXXs was IRS EMPLOYEES that were putting their own bank acct info in the blank spaces . Yeah, I knew this. Did you think I didn't? lol Quote Link to comment Share on other sites More sharing options...
TaxCPANY Posted February 5, 2013 Report Share Posted February 5, 2013 Should have just copied and pasted. From Michelle at ATX: Good afternoon, To fix the fields for paper check printing: Select Print to open the Print Manager dialog, then close the Print Manager dialog. You do not have to print anything. That should fix the issue. We have a fix for this issue in the next update. Thank you, ATXMichelle This WORKED, North Idaho Rich! THANK you! Quote Link to comment Share on other sites More sharing options...
North Idaho Rich Posted February 5, 2013 Report Share Posted February 5, 2013 Your welcome... Quote Link to comment Share on other sites More sharing options...
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