HV Ken Posted February 5, 2013 Report Share Posted February 5, 2013 Has anyone found where the keys to the kingdom is for unlocking a return? I have found that when trying to open a return and the program crashes, the return becomes locked. Try to open the return on the server after a crash, for example, and are told no because the return is locked. Try Options -> Administration -> Remove Lock and it says the return is not locked. There must be a record somewhere within the data structure that identifies the return as locked. But I couldn't find it. Thanks! Quote Link to comment Share on other sites More sharing options...
rfassett Posted February 5, 2013 Report Share Posted February 5, 2013 Ken, the only time I have had a similar situation was early on. I had opened a return on the server, closed the return, closed the program, went to my workstation, opened the program, attempted to open the return and got the "returned locked" message. Since I knew the issue was either with the workstation or with the server, I re-booted them both - problem solved. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 5, 2013 Report Share Posted February 5, 2013 Find the workstation that had that return open when the program crashed. When that happens it puts a "half" lock on the return. Go to that workstation, open the return, close the return and the "half" lock will be removed. I am praying to God that the next program update fixes the program crashing problem!!! Quote Link to comment Share on other sites More sharing options...
HV Ken Posted February 5, 2013 Author Report Share Posted February 5, 2013 Find the workstation that had that return open when the program crashed. When that happens it puts a "half" lock on the return. Go to that workstation, open the return, close the return and the "half" lock will be removed. I am praying to God that the next program update fixes the program crashing problem!!! Thanks - the return became locked during the open a rollover return on the workstation and the program crashed. So the problem is I cannot open the return on the workstation due to crashes, and I cannot open it on the server due to the workstation locking it trying to open the rollover return. Ugh! Will reboot workstation and server and see if I can proceed that way.... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.