mwrightea Posted January 27, 2008 Report Share Posted January 27, 2008 Kelly Services in partnership with CCH is excited to be managing a team of software support technicians who will provide technical support via telephone for all CCH software products (or technical systems). This is a long term opportunity and a great way to get a foot in the door with industry leader CCH, whose products track, report, explain and analyze tax & accounting and variously related accounting law products across the globe! In this position you will: § Provide quality customer service / tech support for all technical system and software application related calls. § Participate in quality control testing of new product lines § Handle support calls independently supplying accurate product information. § Trouble shoot computer hardware and software Here are just some of the terrific advantages of working with Kelly Services: Ø Good Weekly Pay- stability of regular, frequent paychecks Ø Direct deposit- a time-saving convenience Ø Fun, casual team environment – can we say this? Ø Flexible work schedule- day and evening shifts Ø MyKelly.com- get on-line access to information and discounts specifically for you Ø Exclusive on line Kelly learning center, to enhance other soft skills while acquiring resume building experience at CCH Plus we offer great benefit plans*: Ø Group medical- affordable coverage without deductibles Ø Prescription drug- co-pay with low group rates Ø Vision care- co-pay for exams, frames, lenses and contacts Ø Dental insurance- choice of two plan designs; choose your dentist Ø Group term life insurance- for employees, spouses and dependent children *You are responsible for paying the monthly premiums. Minimum requirements include: Ø Basic accounting understanding Ø Hardware / Software trouble shooting experience preferred Ø Network knowledge preferred Ø Positive attitude, good customer service skills, excellent writing and communication skills. Ø Bachelors degree in Management Information Systems, Accounting or Computer Science or equivalent combination of education and work experience prefered. Experience with the following Computer programs: Ø Windows Ø PC Modems, CD Rom readers, printers, network interface cards Ø Network knowledge: Citrix, Vista a huge plus Ø Sage Software, or other time and billing software product preferred Ø MSOffice For more information and to schedule an appointment please call us at (850) 478-9507 or respond on-line with your resume to [email protected]. Kelly Services is an Equal Opportunity Employer/ Never An Applicant Fee Quote Link to comment Share on other sites More sharing options...
zeke Posted January 27, 2008 Report Share Posted January 27, 2008 I think I will apply. I can NOT answer the phone as well as anyone! Quote Link to comment Share on other sites More sharing options...
catax Posted January 28, 2008 Report Share Posted January 28, 2008 This explains why the advanced tech I was speaking with didn't know there was a difference between an efile to the IRS or the state. Very freindly and seemed computer literate. But not software specific or industry specific literate. Nena Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted January 28, 2008 Report Share Posted January 28, 2008 That is scary, that they don't even mention 'familiar with the CCH software products' as one of the requirements, not even mentioned as 'a plus'. No wonder they are having trouble, if they are hiring their 'support staff' thought a temp agency like Kelly. How many experienced support techs would be looking to a firm like that to find a job? Quote Link to comment Share on other sites More sharing options...
Kate Posted February 5, 2008 Report Share Posted February 5, 2008 I was looking at this and I just wanted to let you know that ATX in Caribou, ME..has been closed since the end of Dec 2007..about 150 to 200 hundread full and part-time employees lost their jobs..so any tech support that ATX customer's are receving now are going to Rome, GA..this is Taxwise..CCH transfered all the tech and sales positions there..so any problems that you my be having e-filing or software..to form problems..this is your answer why you are having such a hard time with tech support this year. Quote Link to comment Share on other sites More sharing options...
Kate Posted February 5, 2008 Report Share Posted February 5, 2008 I was looking at this and I just wanted to let you know that ATX in Caribou, ME..has been closed since the end of Dec 2007..about 150 to 200 hundread full and part-time employees lost their jobs..so any tech support that ATX customer's are receving now are going to Rome, GA..this is Taxwise..CCH transfered all the tech and sales positions there..so any problems that you my be having e-filing or software..to form problems..this is your answer why you are having such a hard time with tech support this year. Quote Link to comment Share on other sites More sharing options...
Booger Posted February 5, 2008 Report Share Posted February 5, 2008 That is scary, that they don't even mention 'familiar with the CCH software products' as one of the requirements, not even mentioned as 'a plus'. No wonder they are having trouble, if they are hiring their 'support staff' thought a temp agency like Kelly. How many experienced support techs would be looking to a firm like that to find a job? BRING BACK THE PAKASTANIS!!! Booger Quote Link to comment Share on other sites More sharing options...
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