Catherine Posted March 18, 2013 Report Share Posted March 18, 2013 Program crashed while working in a return. When I re-opened, ALL my fixed assets were gone. Do I have to start over with a re-rolled return? Go back and add the missing assets from the 2011 data I have? Go straight to Drake; this one has bad ATX karma? Other suggestions? Catherine Quote Link to comment Share on other sites More sharing options...
rfassett Posted March 18, 2013 Report Share Posted March 18, 2013 There was an information release recently that said you may have to import the fixed assets from where they are. Apparently your program is just looking in the wrong place. I had to do I once and it was a God send because the return had over 100 assets. Quote Link to comment Share on other sites More sharing options...
grmy2h Posted March 18, 2013 Report Share Posted March 18, 2013 Mine are gone also, on my personal return. I closed the program Friday and Sunday when I opened it, they were gone. Quote Link to comment Share on other sites More sharing options...
Lee B Posted March 19, 2013 Report Share Posted March 19, 2013 1. There are some workarounds that I remember seeing on the ATX board, that involve renaming some files. Basically the program seems to have lost track of where the fixed assts are located. 2. Another approach is to restore the return. First go to your return manager to the restore command and see if this client shows up in the list of clents that are available to be restored. If it shows up, delete the return in the return manager. Go to the restore command and restore the client. I wouldn't select the most recent backup, since it may be corrupted. Update 12.11 was supposed fix this problem, but the posts I've seen On the ATX board don't sound promising. ATX had a procedure for bringing back lost assets that you were supposed to follow after updating to 12.11. The procedure was included or appended to the 12.11 instructions Good Luck, Quote Link to comment Share on other sites More sharing options...
mcb39 Posted March 19, 2013 Report Share Posted March 19, 2013 I had one today where some of the assets were doubled. It is getting to where you really have to check everything. Quote Link to comment Share on other sites More sharing options...
Catherine Posted March 19, 2013 Author Report Share Posted March 19, 2013 Restore didn't bring my assets back. Now to decide: re-enter them, delete return and re-rollover, or just do in Drake? Sigh. Quote Link to comment Share on other sites More sharing options...
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