cred65 Posted April 20, 2013 Report Share Posted April 20, 2013 After struggling through the tax season using version 12.8 on a standalone XP with 2G of RAM at my office, I have finally secured the g0n@ds to upgrade to version 12.13 (I have a laptop at home running Windows 7 with 4G of RAM that is updated to 12.13. This has served to supplement problem returns prepared at the office and that have been exported to a flash drive. So I am not totally insane). However, when I attempt to download 12.13 at the office from the ATX website, after seven minutes the download box informs me that I cannot connect. I have installed on my computer AVG antivirus and the Windows firewall. So my question would be should I disable the antivirus and firewall temporarily to attempt to download this version. Or does anyone have any better solutions ? TIA Quote Link to comment Share on other sites More sharing options...
rfassett Posted April 20, 2013 Report Share Posted April 20, 2013 Are you saving the update to your desktop and then installing it from there? Quote Link to comment Share on other sites More sharing options...
mcb39 Posted April 20, 2013 Report Share Posted April 20, 2013 Are you saving the update to your desktop and then installing it from there? You have to have the ATX program closed; save the download to the desktop and install, reboot and then open the program. I have not tried 12.13 on XP though. I have ATX installed on XP, but am only using Win 7 desktop and laptop for tax prep, so have enough to do to keep those two updated. Good Luck. Quote Link to comment Share on other sites More sharing options...
cred65 Posted April 20, 2013 Author Report Share Posted April 20, 2013 I have closed the program, but cannot get to the part where the program asks if I want to save to desktop. Quote Link to comment Share on other sites More sharing options...
rob Posted April 20, 2013 Report Share Posted April 20, 2013 We have 12.13 on all workstations. Six are XP with 2 or 4 (though XP only sees 3) GB and two Windows 7 machines with 8 GB. Actually the XP machines seem to be a bit snappier. I'm surprised you didn't try 12.13 sooner. It was much faster than any of the previous versions. (Well documented in posts on ATX site - albeit for most people, not all.) And if you cannot download, contact them and they will give you either a ftp link or an alternate way of downloading - I saw reference to that a couple times while browsing the groups. Quote Link to comment Share on other sites More sharing options...
rfassett Posted April 20, 2013 Report Share Posted April 20, 2013 I have closed the program, but cannot get to the part where the program asks if I want to save to desktop. Go to myatx.com and login with your user name and password. Go to downloads. Find the ATX 2012 download 12.13 click on it and save it to your desktop. After it has saved (which should not take more than a couple minutes with a high speed connection) go to your desktop and find that file, double click on it and follow the prompts. Quote Link to comment Share on other sites More sharing options...
cred65 Posted April 20, 2013 Author Report Share Posted April 20, 2013 If I close everything, reboot and go to MYATX and click the download this is where the hangup comes after about 7 minutes. I cannot get past this to save to desktop. Quote Link to comment Share on other sites More sharing options...
rfassett Posted April 20, 2013 Report Share Posted April 20, 2013 Sounds like you are going to have to contact support then. What you are doing should work. Quote Link to comment Share on other sites More sharing options...
taxtrio Posted April 20, 2013 Report Share Posted April 20, 2013 It seems a lot of the ATX site is not functioning today. I just tried to get into the download center, just get an error. Tried to get to the community board... error... can't even get to the login screen... hmmm? Quote Link to comment Share on other sites More sharing options...
Lee B Posted April 20, 2013 Report Share Posted April 20, 2013 I was just on the ATX site and had no problems. I downloaded 12.13 in about 2 minutes, but did not install it, since I am still running on 12.11 with no problems. (XP 2 G standalone ) Quote Link to comment Share on other sites More sharing options...
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