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Customer Advisory Board 2013


Jack from Ohio

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My comment for improvement has to do with agency instructions. Pre-2012, you could right click on any line for any form and select instructions. Then a pdf of the IRS instructions would pop up and take you directly to the instruction for the line you clicked on.

In 2012, you have to press F3 to get agency instructions. It takes you to the top of the instructions, then you have hunt through the whole instructions to find the line instruction you were looking for. This was a giant step backward.

Thank you for listening to our suggestions.

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