Naveen Mohan from New York Posted November 9, 2013 Report Share Posted November 9, 2013 I no longer have an assigned sales rep. The one I had last year has left the company. I sent an email to ATX sales department telling them that I belong to this group here and many member here have renewed their ATX Max for $ 995.00 plus deferred billing and I wanted the same offer given to me since I have been a faithful ATX Max user since 2003. No body in ATX even bother to acknowledge my email. I am wondering if I mishandled this matter. Naveen Mohan Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted November 9, 2013 Report Share Posted November 9, 2013 I no longer have an assigned sales rep. The one I had last year has left the company. I sent an email to ATX sales department telling them that I belong to this group here and many member here have renewed their ATX Max for $ 995.00 plus deferred billing and I wanted the same offer given to me since I have been a faithful ATX Max user since 2003. No body in ATX even bother to acknowledge my email. I am wondering if I mishandled this matter. Naveen M Check your messages. Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted November 9, 2013 Report Share Posted November 9, 2013 >>> No body in ATX even bother to acknowledge my email. I am wondering if I mishandled this matter. I have had situations when I did not get any response to my e-mail. I will call and then if I don't see any action I will form my opinion. Please try to call and see if you can speak to the manager of the sales dept? Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted November 10, 2013 Report Share Posted November 10, 2013 I renewed on the 31 of October. My original quote was the regular price, but when I mentioned that others had gotten it for 995.00 they gave it to me with no problem at all, I even got the deferred billing. I would call and ask. Deb! Quote Link to comment Share on other sites More sharing options...
jshtax Posted November 10, 2013 Report Share Posted November 10, 2013 I renewedmon the 31 of October. My original quote was the regular price, but when I mentioned that others had gotten it for 995.00 they gave it to me with no problem at all, I even got the deferred billing. I would call and ask. Deb! Is this Max the $2400 package you talk about? Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted November 10, 2013 Report Share Posted November 10, 2013 Is this Max the $2400 package you talk about? It is Max but it was 1245.00 and something to begin with. I think you are referring to their most expensive suite, this is the middle one. Deb Quote Link to comment Share on other sites More sharing options...
easytax Posted November 10, 2013 Report Share Posted November 10, 2013 Taxed, Try my ATX account manager for several years - straight talker, nice and tries to answer what I've asked in the past (if he couldn't, he told me so). Will Van Kleef - (800) 495-4626 x 1223. A few steps above Will is Tayler Edwards - (800) 495-4626 x- 5033, somewhere around director level (ended up talking with him when I sent a letter to Jason Marx and Tayler called me to discuss my ideas and issues. Again, seemed to be "straight shooter" and didn't try to blow smoke, good discussion, etc. Quote Link to comment Share on other sites More sharing options...
Terry O Posted November 10, 2013 Report Share Posted November 10, 2013 I also have Will Van Kleef - - - the poor boy had been trying to talk to me all summer. I was a Beta tester - -and asked for some time to think about renewing. The problem was - -I then had to send him an email regarding the 2013 program. His replay was within hours. Had a heart to heart talk, and I believe ATX & I are back on "speaking" terms - - we will see what the new year brings. Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted November 10, 2013 Report Share Posted November 10, 2013 Taxed, Try my ATX account manager for several years - straight talker, nice and tries to answer what I've asked in the past (if he couldn't, he told me so). Will Van Kleef - (800) 495-4626 x 1223. A few steps above Will is Tayler Edwards - (800) 495-4626 x- 5033, somewhere around director level (ended up talking with him when I sent a letter to Jason Marx and Tayler called me to discuss my ideas and issues. Again, seemed to be "straight shooter" and didn't try to blow smoke, good discussion, etc. It was Naveen Mohan who was looking to renew ATX 2013, not me. But thanks for the response. Quote Link to comment Share on other sites More sharing options...
Naveen Mohan from New York Posted November 10, 2013 Author Report Share Posted November 10, 2013 Easytax: thanks for the referral. I will give will Vankleef a call tomorrow. naveen mohan Quote Link to comment Share on other sites More sharing options...
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