Auto-save NOT working - Help!

[jasdlm]

The software just had to 'shutdown unexpectedly' (per the notification on screen). I have been making updates to a VERY involved return - several rentals, a schedule C, many new fixed assets, changes to things I had already entered, etc. NOTHING seems to have been saved even though I have been working on it for a couple of hours. Any secret to getting the changes back?

Trying not to scream or cry, here.

I'm using ATX. Anyone have any ideas?

Thanks much.

[jasdlm]

Maybe it's saved somewhere else? How do I get to the backup?

[Jack from Ohio]

Use the restore function under return manager. If you have not made any changes using the admin panel, the backups are being made. If you HAVE made changes, good luck!!!

Going to the backup file will not help. Use the restore function.

[jasdlm]

I haven't made any changes in the admin panel (not even sure I know how). I just went through the restore function, but it didn't restore anything. What could I be doing wrong?

Thanks so much, Jack!

[jasdlm]

Am I incorrect in my understanding that the software autosaves every 5 minutes? The 'Restore' function wants to take me back to the last time I closed the return, but that is not helping me.

[joanmcq]

You can set the amount of time between autosaves or shut it off. So make sure you did neither. It's in Preferences.

I save manually. A lot.

[Jack from Ohio]

Joan is correct. You must have enabled the autosave function. The minimum is 5 minutes. That is where I keep mine. Seems to be working.

[jasdlm]

Sigh. I didn't know I had to turn ON the auto-save every 5 minutes. I thought it was automatically on. It's on now! I guess I confused it with the automatic backup, which isn't the same thing. I haven't changed ANYTHING in preferences, etc., until now when I 'clicked' the 5 minute check box.

Thanks for your help. I'm going to go whine at my husband now and try to garner some sympathy (or at least some ice cream).

[jasdlm]

The 'encountered an error and needs to close' issue just happened again. Aaargh. The good news: Thanks to Jack and Joan, the 5 minute auto save was working. Annoying, but not as bad as yesterday.

Does the following mean anything to anyone? (i.e. is there something I can do to keep this from happening?)

Thanks!

Session Summary Information:

Date/Time: 03/23/14 2:30:24 PM

ApplicationVersion: 13.4.3.55

CommandLine: "C:Program Files (x86)CCH Small Firm ServicesATX2013ATX2013.exe"

CurrentCultureName: en-US

CurrentUICultureName: en-US

DnsDomainName: mfm.local

Duration: 02:35:44.9580830

HostName: Doni-Win7-PC

MemoryMB: 8119

OSArchitecture: Amd64

OSCultureName: en-US

OSFullNameWithServicePack: Windows 7 Professional Service Pack 1

OSVersion: 6.1.7601

ProcessorCores: 4

OSVersion: 6.1.7601

RuntimeVersion: 4.0.30319.18444

OSVersion: 6.1.7601

TerminalServer: False

System.NullReferenceException: Object reference not set to an instance of an object.

at Sfs.Max.Modules.Calculator.UI.CalculatorDialogViewModel.CanInsert()

at Sfs.Max.Modules.Calculator.UI.CalculatorDialog.<IntializeCommands>b__9(CalculatorViewModel _)

at Microsoft.Practices.Composite.Presentation.Commands.DelegateCommand`1.CanExecute(T parameter)

at Microsoft.Practices.Composite.Presentation.Commands.DelegateCommand`1.System.Windows.Input.ICommand.CanExecute(Object parameter)

at MS.Internal.Commands.CommandHelpers.CanExecuteCommandSource(ICommandSource commandSource)

at System.Windows.Controls.Primitives.ButtonBase.UpdateCanExecute()

at System.Windows.Controls.Primitives.ButtonBase.OnCanExecuteChanged(Object sender, EventArgs e)

at System.Windows.Input.CanExecuteChangedEventManager.HandlerSink.OnCanExecuteChanged(Object sender, EventArgs e)

at Microsoft.Practices.Composite.Presentation.Commands.WeakEventHandlerManager.CallHandler(Object sender, EventHandler eventHandler)

at Microsoft.Practices.Composite.Presentation.Commands.WeakEventHandlerManager.CallWeakReferenceHandlers(Object sender, List`1 handlers)

at Microsoft.Practices.Composite.Presentation.Commands.DelegateCommand`1.OnCanExecuteChanged()

at Sfs.Max.Modules.Calculator.UI.CalculatorDialog.<.ctor>b__2(Object s, PropertyChangedEventArgs e)

at System.ComponentModel.PropertyChangedEventHandler.Invoke(Object sender, PropertyChangedEventArgs e)

at Sfs.Core.Model.ViewModelHelpers.Notify(PropertyChangedEventHandler eventHandler, Object sender, String propertyName)

at Sfs.Max.Modules.Calculator.UI.CalculatorDialogViewModel.<.ctor>b__3(Object s, PropertyChangedEventArgs e)

at System.ComponentModel.PropertyChangedEventHandler.Invoke(Object sender, PropertyChangedEventArgs e)

at Sfs.Core.Model.ViewModelHelpers.Notify(PropertyChangedEventHandler eventHandler, Object sender, String propertyName)

at Sfs.Max.Modules.TaxManager.TaxManagerInfo.set_ActiveCell(IRuntimeElement value)

at Sfs.Max.Modules.TaxManager.UI.TaxManagerView._model_CurrentCellChanged(Object sender, EventArgs`1 args)

at System.EventHandler`1.Invoke(Object sender, TEventArgs e)

at Sfs.Max.Modules.TaxManager.UI.TaxManagerViewModel.OnCellViewChanged(IActiveCellViewModel cellViewModel)

at System.Reactive.AnonymousObserver`1.Next(T value)

at System.Reactive.AbstractObserver`1.OnNext(T value)

at System.Reactive.Subjects.Subject`1.OnNext(T value)

at Sfs.Runtime.UI.ViewModel.FormsetViewModelBase`3.NotifyActiveCellViewChanged()

at Sfs.Runtime.UI.ViewModel.FormsetViewModelBase`3.set_ActiveSheetView(TSheetView value)

at Sfs.Max.Modules.TaxManager.UI.TaxManagerViewModel.HistoryNavigated(Object sender, HistoryNavigatedEventArgs`1 e)

at Sfs.Taxes.History`1.OnNavigated(HistoryPoint`1 historyPoint, HistoryNavigateDirection direction)

at Sfs.Taxes.History`1.SetCurrentNode(LinkedListNode`1 node, Nullable`1 direction)

at Sfs.Taxes.History`1.NavigateBackward()

at Sfs.Max.Modules.TaxManager.UI.TaxManagerViewModel.NavigateBackwardExecute(Object obj)

at Microsoft.Practices.Composite.Presentation.Commands.DelegateCommand`1.Execute(T parameter)

at Microsoft.Practices.Composite.Presentation.Commands.DelegateCommand`1.System.Windows.Input.ICommand.Execute(Object parameter)

at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)

at System.Windows.Controls.Primitives.ButtonBase.OnClick()

at System.Windows.Controls.Button.OnClick()

at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)

at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)

at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)

at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)

at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)

at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)

at System.Windows.Input.InputManager.ProcessStagingArea()

at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)

at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)

at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)

at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

[Jack from Ohio]

You need a long call with tech support. Something in your system or network needs attention.