Laura_in_MN Posted February 15, 2008 Report Share Posted February 15, 2008 After updating MN E-FILE INFO (version 17) last night, my MN e-files have been rejected because "Transmitter is not authorized to transmit Return Type M!". I was just beginning to get caught up after last week's fight for efile..... Quote Link to comment Share on other sites More sharing options...
Jim K Posted February 15, 2008 Report Share Posted February 15, 2008 I received the same message - let's hope this gets cleared up quickly. Quote Link to comment Share on other sites More sharing options...
MN2V Posted February 15, 2008 Report Share Posted February 15, 2008 I am in the same boat...and just when I thought it was safe to send my own return... Quote Link to comment Share on other sites More sharing options...
MN2V Posted February 16, 2008 Report Share Posted February 16, 2008 I am on hold with support as I write this. Even though ATX board says the problem has been corrected and we can re-create and refile the 997 error returns...DON'T as they still come back rejected. Of course this surprised the gal I am on the phone with and she is trying to find out more information.....What a day...so it's time for some more snowballs from Minnesota! Quote Link to comment Share on other sites More sharing options...
MN2V Posted February 16, 2008 Report Share Posted February 16, 2008 Okay...I am through with tech (NON) support. They now agree that the e-files are not going thru but are being rejected...however the support people have gone home...as has the gal who would post on the ATX news that their present status is NOT to waste time re-creating MN returns as it is not working........ Quote Link to comment Share on other sites More sharing options...
Ginger Posted February 16, 2008 Report Share Posted February 16, 2008 Okay...I am through with tech (NON) support. They now agree that the e-files are not going thru but are being rejected...however the support people have gone home...as has the gal who would post on the ATX news that their present status is NOT to waste time re-creating MN returns as it is not working........ I called the head of MN e-filing today and she said all the problems are with ATX and CCH not being able to get things right. MN turned ATX off yesterday because of all their problems hence the rejects we have been receiving. Supposedly the problem was corrected at 1:40 pm today according to tech support although I still received rejects after that time. Probably have problems all week end again. I think we should all call Account Management and ask what they are going to do to compensate us for all these problems. The telephone number is 1-800-495-4626. That is the number that Trisha from tech support gave me today. Ginger Quote Link to comment Share on other sites More sharing options...
Jim K Posted February 16, 2008 Report Share Posted February 16, 2008 ATX seems determined to eliminate their Minnesota customer base. With Monday being another holiday we will continue to wait for a resolution. 1/3 of the season is over and I'm hoping to limp through the rest of the season with minimal problems. All we can do now is keep calling and sending emails. It's a sad situation since I enjoy the ease of input with ATX, but the lack of support for Minnesota has become unacceptable. Quote Link to comment Share on other sites More sharing options...
Laura_in_MN Posted February 19, 2008 Author Report Share Posted February 19, 2008 I don't really want to jinx us by saying that the coast is clear, but I just got an ACK back on a MN efile. Quote Link to comment Share on other sites More sharing options...
MN dhawk Posted February 19, 2008 Report Share Posted February 19, 2008 I had this same rejection message. I opened the returns, recreated the MN efile, sent them in and got accepted. It should not be this hard. Quote Link to comment Share on other sites More sharing options...
MN2V Posted February 19, 2008 Report Share Posted February 19, 2008 Thank you folks for "testing the waters...icy tho they may be. I will give it a try... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.