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Posted

Anyone else have clients NOT being able to make a payment on DirectPay today?

Very tech-savvy client is trying to pay his 2023 balance due. Used Chrome and Edge and 2 other browsers. Matched his address to his 2022 return, but also went as far back as 2019 when he moved to that address. We checked spelling, no punctuation, and used drop-down box for state. He went onto his own IRS account to see how his address appears there. He checked for stray spaces or other symbols.

It tells him he can't continue until he types in his address!

Any clues?

Any other online possibilities to pay the IRS with a confirmation? I think EFTPS requires waiting for a PIN in the mail, right?

Are his choices limited to a long wait on the phone to the IRS or mailing a check?

Posted

Yes, he did. He's a very tech-savvy engineer, so he'd already tried everything I can think of. I also had a client who used it Tuesday. I told this client to try again later Thursday and again Friday morning.

Is there any other way to pay online and get a confirmation? Is mailing a check his only alternative?

Glad to hear it worked for you. He'll keep trying. He's better with computers and the internet than I am! 

Posted

One suggestion I saw from someone that was also having difficulty, specifically with the address, was to type it in all caps. As you already suggested, he should try again on another day. 

The only other way other than what you've already mentioned is to pay by same-day wire transfer that the TP's bank initiates. Scroll to the bottom of this IRS payments page and you should see a link to another page. That next page has a link to a payment information worksheet in pdf form for the TP or business to fill out and present to the bank.

Hope it isn't an identity theft issue. Sorry he is having troubles.

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Posted
6 hours ago, jklcpa said:

One suggestion I saw from someone that was also having difficulty, specifically with the address, was to type it in all caps. As you already suggested, he should try again on another day. 

The only other way other than what you've already mentioned is to pay by same-day wire transfer that the TP's bank initiates. Scroll to the bottom of this IRS payments page and you should see a link to another page. That next page has a link to a payment information worksheet in pdf form for the TP or business to fill out and present to the bank.

Hope it isn't an identity theft issue. Sorry he is having troubles.

Didn't it would make a difference, but I always use ALL CAPS🙃

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Posted
7 minutes ago, Lee B said:

Didn't it would make a difference, but I always use ALL CAPS🙃

I know, it sounded ridiculous to me too but was passing on what worked for one person.

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Posted

@Lion EA Is the client trying to use Direct Pay as a guest where it doesn't require log in?  You said the client was able to log in to his IRS account and check his address. Did he try to make the payment while logged in there?  Sorry if I'm missing something there. I have an EFTPS account for this so haven't personally gone through all of those steps on that page.

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Posted

I got it !!! He had tried all caps. He has a PO Box, but we haven't used it on his returns, so I told him not to use the PO box, to make sure it's blank. He said it's on his IRS account, so he kept trying with the PO box only and PO box w/street address, and street address only. It did finally work for him: all caps, no PO box, and I forget which browser. Yay! Thanks everyone. I learned alot.

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