cadeethree Posted January 20, 2009 Report Share Posted January 20, 2009 My software error said contact customer service so I am doing just that. Hold time so far, 45 Minutes. I stopped smoking 8 days ago but now wondering if that is possible given the frustration Sharon in Milwaukee still on hold Quote Link to comment Share on other sites More sharing options...
Virtual Managed Solutions Posted January 20, 2009 Report Share Posted January 20, 2009 What is the software error you are experiencing? Quote Link to comment Share on other sites More sharing options...
Catherine Posted January 20, 2009 Report Share Posted January 20, 2009 My software error said contact customer service so I am doing just that. Hold time so far, 45 Minutes. I stopped smoking 8 days ago but now wondering if that is possible given the frustration Sharon in Milwaukee still on hold Remember Lloyd Bridges in "Airplane"? "Guess I picked the wrong week to stop smoking" (snorting cocaine) (sniffing glue) (etc). Just don't jump out the window! Hang in there. Speakerphone or headset, radio in the background, and other clients' work can help make it more tolerable. Catherine Quote Link to comment Share on other sites More sharing options...
SUE A. Posted January 20, 2009 Report Share Posted January 20, 2009 HI THERE, I ALSO QUITE SMOKING THIS PAST SUMMER AND SO THIS IS THE FIRST TAX SEASON WITHOUT AND I ALSO GOT A MESSAGE LIKE YOURS. FORTUNATELY FOR ME I DIDNT HAVE TO WAIT WHEN I CALLED. POPCICLES HELP WITH THE FRUSTRATION FOR ME. I EAT TWO FROZEN JUICE POPCICLES AND THE URGE TO SMOKE IS USUALLY GONE WHEN IM DONE. GOOD LUCK, SUE Quote Link to comment Share on other sites More sharing options...
jainen Posted January 21, 2009 Report Share Posted January 21, 2009 >>still on hold << Did they ever pick up yet? Quote Link to comment Share on other sites More sharing options...
taxxcpa Posted January 21, 2009 Report Share Posted January 21, 2009 HI THERE, I ALSO QUITE SMOKING THIS PAST SUMMER AND SO THIS IS THE FIRST TAX SEASON WITHOUT AND I ALSO GOT A MESSAGE LIKE YOURS. FORTUNATELY FOR ME I DIDNT HAVE TO WAIT WHEN I CALLED. POPCICLES HELP WITH THE FRUSTRATION FOR ME. I EAT TWO FROZEN JUICE POPCICLES AND THE URGE TO SMOKE IS USUALLY GONE WHEN IM DONE. GOOD LUCK, SUE I quit many years ago. The first day, I kept telling myself I would keep postponing my first cigarette hoping I could quit, but not too sure. I carried a pack of cigarettes. About 10:00 A.M. I was just about to light one when the guy I was working with asked me if I was trying to quit. (Usually I smoked one right after another). I said, "Yes," and to relieve the tension, I went out in the hall and bought a gum ball from the vending machine. I chewed gum so much that my jaws were tired, so I switched to Life Saver candy. After a couple of weeks, I had to go to Austin on a Sales Tax hearing and I didn't want to be eating candy while talking to the lawyers, so I quit the Life Savers. They were easier to quit than the cigarettes. Quote Link to comment Share on other sites More sharing options...
Virtual Managed Solutions Posted January 21, 2009 Report Share Posted January 21, 2009 @taxxcpa - A lot of people I know have quit the same way. They picked up a Life Saver addiction and eventually kicked that habit as well. I can't imagine being on hold for 9 hours (referring to "Technical Support" thread). Longest average wait time should only be around 1 1/2 - 2 hrs during the peak. Those hold times alone are bad enough and the provider should be looking at other avenues to provide support. Quote Link to comment Share on other sites More sharing options...
taxbrewster Posted January 21, 2009 Report Share Posted January 21, 2009 Same problem. I was on hold for 1 hour...i just hung up, had a client walk in and never called back. we try again today... Quote Link to comment Share on other sites More sharing options...
taxxcpa Posted January 21, 2009 Report Share Posted January 21, 2009 They could always go back to outsourcing to India and hire more people for the money. They could answer your questions promptly, but you would not understand a word they said. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted January 21, 2009 Report Share Posted January 21, 2009 Come on, folks, for every tax software, this two weeks is always the worst for getting through, simply because so many are calling as they set up their software. No company can staff to cover that rush, any more than we can staff to cover our heaviest days, for those we just have to let them drop off or schedule a later appointment. I do think that anyone who is on hold for more than two hours should assume there is a problem with the 'hold', and retry. I've never known it to take over two hours, ever, even the worst time. That's my 2¢ worth. Quote Link to comment Share on other sites More sharing options...
Virtual Managed Solutions Posted January 21, 2009 Report Share Posted January 21, 2009 That info was at least worth a $1. Quote Link to comment Share on other sites More sharing options...
Mel in Hawaii Posted January 22, 2009 Report Share Posted January 22, 2009 If you are going to come here and complain, at least give us the error message so that some of the 'ex' employees might have a chance at helping. We really do care about every one of you even if we dont' work there anymore. Quote Link to comment Share on other sites More sharing options...
Chowdahead Posted January 22, 2009 Report Share Posted January 22, 2009 They could always go back to outsourcing to India and hire more people for the money. They could answer your questions promptly, but you would not understand a word they said. I remember those dark days [shudders]. Quote Link to comment Share on other sites More sharing options...
Virtual Managed Solutions Posted January 22, 2009 Report Share Posted January 22, 2009 I dealt with a situation like that a month ago when calling Verizon Tech Support (located in India) with trouble setting up my high speed internet. Wait times were 20 minutes to get through and I got disconnected 2 separate times. After the 3rd call, I finally got a woman who I could semi understand and she squared me away after 5 minutes, whereas the previous two we had talked for over 30 minutes a piece to no avail before getting disconnected. Needless to say, I was not a happy camper and it made me empathize with what most of you go through. All of you deserve a pat on the back! Quote Link to comment Share on other sites More sharing options...
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