Granny Coral Posted January 17, 2010 Report Share Posted January 17, 2010 I have 8 ready to eFile but when I click on transmit I get an Error message saying Failed to connect with EFC server. Have tried ever since the morning of the 15th. Guess I need to call Customer service. Worked fine last year but got a new computer and that may be my problem. Quote Link to comment Share on other sites More sharing options...
Pacun Posted January 17, 2010 Report Share Posted January 17, 2010 I have a new computer and all I did was to install the program on the new computer, then I copied the database and backup folders from the old computer. Make sure your fire wall is not blocking anything. Quote Link to comment Share on other sites More sharing options...
taxguy057 Posted January 17, 2010 Report Share Posted January 17, 2010 I have 8 ready to eFile but when I click on transmit I get an Error message saying Failed to connect with EFC server. Have tried ever since the morning of the 15th. Guess I need to call Customer service. Worked fine last year but got a new computer and that may be my problem. Sounds like a connectivity problem. Check you internet connection on computer and make sure you have updated your program to lastest update. Quote Link to comment Share on other sites More sharing options...
windmill Posted January 17, 2010 Report Share Posted January 17, 2010 I have efiled and waiting for acks and get the message that I cannot connect with server. I think the problem is on their end. I'll just try later. Quote Link to comment Share on other sites More sharing options...
taxguy057 Posted January 17, 2010 Report Share Posted January 17, 2010 I have efiled and waiting for acks and get the message that I cannot connect with server. I think the problem is on their end. I'll just try later. I sent out 4 last night and they went through fine. May have something to do with your settings like Pacun stated earlier. Check firewall. Quote Link to comment Share on other sites More sharing options...
Granny Coral Posted January 17, 2010 Author Report Share Posted January 17, 2010 Sounds like a connectivity problem. Check you internet connection on computer and make sure you have updated your program to lastest update. Many thanks to all of you. I have not as yet solved the problem but am now sure it has something to do with the firewall/router/connectivity setup on my new computer with a networking to my old computer. Have a call into my trusty computer nerd to come make some adjustments. (His 1040 is one of those waiting to be eFiled, so expect he will not delay.) Quote Link to comment Share on other sites More sharing options...
Pacun Posted January 18, 2010 Report Share Posted January 18, 2010 Granny Coral, What Operating System is installed on your new computer? I have Windows 7 Pro 64bits but I have not transmitted yet. I have one ready but I was waiting until tomorrow. I wonder if I will have the same problem you are having. Quote Link to comment Share on other sites More sharing options...
Catherine Posted January 18, 2010 Report Share Posted January 18, 2010 We've had all kinds of firewall issues here lately. My firewall took a snit at something and decided to ban ALL outgoing and incoming messages from several programs, and would not let me manually release them. In the end, I had to uninstall and reinstall the firewall and that seems to have worked. My daughter's computer just did the same thing a couple days ago and the same solution -- uninstall/reinstall -- was needed. Two different firewall programs, to boot. Go figure. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted January 18, 2010 Report Share Posted January 18, 2010 The better our computers get, the more complex they get, and thus the more problems may pop up. It's a trade-off for all the nice new bells and whistles, I guess. Of course, sometimes it's just that the servers are getting flooded, and you just can not get through. I had to try 6 times to get in, but them everything went fine on that 6th try. Quote Link to comment Share on other sites More sharing options...
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