jmabc Posted January 16, 2011 Report Share Posted January 16, 2011 Every time we try and open preparer manager, it closes the program. Anyone have any ideas? We are running on a network and its the same issue on the server and all workstations. Quote Link to comment Share on other sites More sharing options...
ILLMAS Posted January 16, 2011 Report Share Posted January 16, 2011 Every time we try and open preparer manager, it closes the program. Anyone have any ideas? We are running on a network and its the same issue on the server and all workstations. I learned this trick that usually solves many software or computer problems about 18 years ago, and to this day it still does the trick, but have you tried shutting down the server and restarting back up? Quote Link to comment Share on other sites More sharing options...
jmabc Posted January 16, 2011 Author Report Share Posted January 16, 2011 I learned this trick that usually solves many software or computer problems about 18 years ago, and to this day it still does the trick, but have you tried shutting down the server and restarting back up? Yes...no help Quote Link to comment Share on other sites More sharing options...
Pacun Posted January 17, 2011 Report Share Posted January 17, 2011 On the server, go to preferences and click on preparer manager and select none on both boxes. I am not sure if that will help but it doesn't hurt to try. Close and open ATX from server. Quote Link to comment Share on other sites More sharing options...
rfassett Posted January 17, 2011 Report Share Posted January 17, 2011 Sounds like an issue for support. They can jump on your system and attempt to correct the problem. Might need a re-intall. I am also using a server environment running Server 2003 with XP on the workstations and have not had this issue. Quote Link to comment Share on other sites More sharing options...
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