GULFPORTCPA Posted January 17, 2008 Report Share Posted January 17, 2008 Just today when I try to create an PDF file of a tax return and I hit to save the file the Print Manager screen won't go away and I can't do anything but reboot. Am I the only one experiencing this problem? I go on line every day and update and I even reloaded my original disk and nothing works. I can print from the Print Mgr screen, it just freezes up when I try to save a created PDF file. Quote Link to comment Share on other sites More sharing options...
NECPA in NEBRASKA Posted January 17, 2008 Report Share Posted January 17, 2008 I just had this happen with the 2006 program. I don't use ATX's PDF button, because it stinks! I change my printer to pdf factory, which is an old program from the good ATX days. I'm not tech smart enough to tell you if there are any other printers that will work. Quote Link to comment Share on other sites More sharing options...
cantup Posted January 17, 2008 Report Share Posted January 17, 2008 Just today when I try to create an PDF file of a tax return and I hit to save the file the Print Manager screen won't go away and I can't do anything but reboot. Am I the only one experiencing this problem? I go on line every day and update and I even reloaded my original disk and nothing works. I can print from the Print Mgr screen, it just freezes up when I try to save a created PDF file. Hi No, you are not the only one experiencing that problem, this morning after update my program, I was dealing with the same problem you had just described. I had to reboot my computer too. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 17, 2008 Report Share Posted January 17, 2008 I used the ATX PDF creator only twice. It is very poorly engineered. I use pdfactory extensively. The files it creates are small, and it is solid as a rock. You can find this on the cd from 2004 or earlier. Navigate to the setuppdf.exe file (I think I got the name right) and run it. It will install pdfactory on your system and it acts just like a printer. Another "technical" issue that affects everyday use that was ignored since the 2005 tax season. I was told that they were going to "reconfigure" the PDF writer in ATX. :huh: Quote Link to comment Share on other sites More sharing options...
johnmac Posted January 17, 2008 Report Share Posted January 17, 2008 It worked fine for me, both prior and after a program update. Quote Link to comment Share on other sites More sharing options...
GULFPORTCPA Posted January 18, 2008 Author Report Share Posted January 18, 2008 It worked fine for me, both prior and after a program update. I just got off the phone with Tech Support for ATX. Yes they really do have a true teckie. Of course it took me 45 mins and 3 transfers to get one but when I did he came into my computer via the internet and worked my computer with my guidence and saw first hand exactly what the problem was. He then put me on hold for about a minute and came back and said that ATX was aware of the problem and that it affects rollovers more than newly created return files and it's also hit and miss meaning it can work for you now and the next time it won't which explains the previous post. He said he will call me as soon as he is aware that ATX has fixed it. Quote Link to comment Share on other sites More sharing options...
Monkeyman Posted January 18, 2008 Report Share Posted January 18, 2008 Hello Everyone, If you need it, I can email you the pdf installation file. PM me with your email address and I will send it out. I tried to attach it to this message but it didn't work. It is a very useful program to have. Monkeyman Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted January 18, 2008 Report Share Posted January 18, 2008 Kerry, is that the old one, pdFactory? Or the new one? Quote Link to comment Share on other sites More sharing options...
Monkeyman Posted January 18, 2008 Report Share Posted January 18, 2008 Kerry, is that the old one, pdFactory? Or the new one? It is the old one, KC, from the 2004 CD. Who is Kerry? ;) Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted January 18, 2008 Report Share Posted January 18, 2008 Sorry, I thought that since they dispensed with your services you were out in the open now. We love you by any name, tho. Quote Link to comment Share on other sites More sharing options...
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