Leaderboard

Pretty much the same here as I work alone. I have the ringer shut off in my office, but can easily hear the ringing from the kitchen and one glance tells me who is calling. I rarely answer the phone when I am with a client unless it is someone that I have called and really "need" the information. Then, I excuse myself and keep the conversation brief. My clients also like my accessability, the research that I am willing to do for them, and the time that I am willing to spend with them. (Even on Sunday, as Lion said.) I was pleasantly surprised to see that more and more of them are using e-mail contact than ever before. They leave it up to me to make the call, which I do asap. Many more are being done by mail, fax and e-mail. But, there will always be the ones that like the "chat" time and I give them as much of that as I can. Many times, I never see the spouse. 8879s are mailes, faxed, scanned or dropped of, but they get them to me. I really never thought about it until Lion said it. I am really more focused on service than price. Yes, John, it is great when they say "You are the Best!" or "I have to hug you before I leave!" and/or any of those other kind words of appreciation and small tokens such as a small boquet of flowers. I am moving into the third generation of some of my families and that must mean something is right.