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I'm always astounded when these requests come in for people who have the same name as they've had for years, have not changed their ssn's for any reason, live at the same address they've been filing from for years - some for DECADES, use the same bank account for refunds that they've used for years, and their refunds are in line with refunds for the last umpty years. You'd think they could at least limit this nonsense to ssn's where at least one of those has *changed* from the most recently filed years. But there's more! I had one client last year where he did finally get through and the refund STILL didn't show up. Had to get TAS involved. The agent who handled the verification noted that the verification was done, but DID NOT RELEASE the refund. So he would never have gotten another notice, and never have gotten the refund without TAS stepping in. (Thank you, taxpayer advocate office!)

Where I had the NYS EITC issue is with the Federal Return allowing the taxpayer to use their 2019 Earned Income if that gave them a better EITC they could use the 2019 Earned Income vs 2020. Well NYS does not allow for that, you have to manually change the the earned income for NYS to be the actual 2020 amount, not just the 20% of the Federal EITC. Have many not so nice words for NYS Tax Department for this fiasco including dragging their feet with the Federal Non Taxable UE change. Yes it is Taxable, NO its not, wait we are thinking about it. No, passing legal marijuana legislation is so much more important! /s

"Them's" is us, except we are likely a bit smarter than to run for office in the sound bite and social media world we live in.

Perfectly agree. Perfectly.

If you want to seriously blame someone, blame the elected officials in DC and their appointed servants who created this situation.

It seems like we tax pros and taxpayers have zero representation anymore. Somebody should have seen this coming. And these slow refunds are blowing up my phone and emails wondering where the refund is.... even though they have checked and it's being processed. This is causing even more calls to the IRS. It's awful.