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My client who failed to mail something to TN Dept of Revenue gave TN Dept of Revenue my cell phone number today because she is too busy to be bothered with the consequences of her own negligence. No, I did not answer the call. Yes, I did listen to the message. But I wanted to give credit where credit is due and report that I did not kill my client. Also, I don't call Customer Support very often, but I don't recall having anything but good happen when I do.

Rita: I also want to give credit where credit is due. You're more tolerant than I am.