I have MAX and renewed in June. Since some of you could access it from your current CD, I just tried to open the 1041 and it is not available on my program - I update the program daily (at least). Called tech support - pleasant girl with no clue who said I had to call sales. Just called sales - first person had no clue & put me on hold which promptly disconnected. Second person was able to authorize new CD with one click. Very strange.
Also they have no clue as to when MA will be cleared to E-file and expect MA paper forms to be available 1/29. Of course, paper forms do not help when you are mandated by the state to e-file. grrr Hope the rest of the season goes more smoothly.
Wendy F. Katz, EA