joanmcq Posted May 14, 2012 Report Share Posted May 14, 2012 I'm getting an error message that says "Another user is optimizing the database. Please wait a couple of minutes then start the program again. If the problem persists, please contact Customer Service" Anyone know what the heck is going on? Quote Link to comment Share on other sites More sharing options...
ILLMAS Posted May 14, 2012 Report Share Posted May 14, 2012 I had this problem before, best bet to call ATX and have them walk you through the steps, they are going have you delete a file, then rename another one. Quote Link to comment Share on other sites More sharing options...
joanmcq Posted May 15, 2012 Author Report Share Posted May 15, 2012 Actually, I rebooted my computer and it worked. 1 Quote Link to comment Share on other sites More sharing options...
Pacun Posted May 15, 2012 Report Share Posted May 15, 2012 My job is computer support and when users call me, I ask them: "Have you rebooted in the last 5 minutes?" If the answer is no, I say... Please reboot and call me back if the problem continues. If the answer is yes... I tell them, "please reboot one more time and call me back". My boss thought it was a good idea and wanted me to ask the same questions and give the same answers when they call back but I politely declined. Quote Link to comment Share on other sites More sharing options...
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