BulldogTom Posted December 27, 2012 Report Share Posted December 27, 2012 Got my software installed, downloaded the payroll module, and updated all the forms. But none of my Payroll returns show up in the rollover manager. Please don't tell me I have to go in and set up all those companies and employees again? Tom Hollister, CA Quote Link to comment Share on other sites More sharing options...
rfassett Posted December 27, 2012 Report Share Posted December 27, 2012 On the rollover drop down menu on the rollover manager tab, did you "browse for last year's returns"? Quote Link to comment Share on other sites More sharing options...
mcb39 Posted December 27, 2012 Report Share Posted December 27, 2012 All of mine rolled over, but I don't remember what I did. However, I did have to go in and update all the preferences again; just like in the main part of the program. 1 Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted December 27, 2012 Author Report Share Posted December 27, 2012 On the rollover drop down menu on the rollover manager tab, did you "browse for last year's returns"? Yes. Right to ATX 2011. Thanks Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted December 27, 2012 Author Report Share Posted December 27, 2012 All of mine rolled over, but I don't remember what I did. However, I did have to go in and update all the preferences again; just like in the main part of the program. My tax program installed and the rollovers were right there including my 944 return. But none of my 1099 or W2 programs are in the rollover. Does yours show any of your 1099 or W2 returns? Quote Link to comment Share on other sites More sharing options...
rfassett Posted December 27, 2012 Report Share Posted December 27, 2012 All of my 1099 and W-2 from 2011 are there. I had them as separate files, i.e., separate from the 1120, etc returns, if that makes any difference in your case. You might need to call customer service to get it straightened out. Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted December 28, 2012 Author Report Share Posted December 28, 2012 Customer service is an oxymoron with the emphasis on moron. They just send you to the kb where it says click on "other" for return type. I already did that before I contacted them. Tom Hollister, CA Quote Link to comment Share on other sites More sharing options...
Gail in Virginia Posted December 31, 2012 Report Share Posted December 31, 2012 I have not looked yet, but since there is now a separate module for payroll forms, could that have anything to do with your missing rollover items? Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted December 31, 2012 Author Report Share Posted December 31, 2012 Actually, I got a call Friday night from a Support Supervisor that was very good. After looking at my setup, he discovered that the place where I was browsing to, while it said ATX 2011, was not really where the returns were. He found a file on the root of C drive (funny place for it) where the files actually were. Why the tax program knew to go to that file and the payroll program did not is still a mystery. Why those files are on the root of the C drive is also a mystery (stand alone install - accepted defaults when I loaded it). But it works right now, so I am good on this one. Tom Hollister, CA Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.