FedupCPA Posted February 21, 2013 Report Share Posted February 21, 2013 Last night before leaving for the day I rolled over the returns of clients I would see this morning. Came in this morning and 20 minutes before first client showed up I tried to open his file (because it takes roughly 12.5 minutes to open a return the first time!!); and got a message that the rollover was incomplete and then it gave me a link so someplace on my hard drive where I needed to go perform the rollover...WTH??!! Did soft reboot of computer and had same issue; then completely shut down computer and booted back up again after waiting 5 minutes and have the same issue. It has done this to 2 of the clients I rolled over but not the other 7 I also rolled. Has anyone else had this happen? Quote Link to comment Share on other sites More sharing options...
Lee B Posted February 21, 2013 Report Share Posted February 21, 2013 It happened to me once, I deleted the return. rolled it over again, then it opened fine. Quote Link to comment Share on other sites More sharing options...
North Idaho Rich Posted February 21, 2013 Report Share Posted February 21, 2013 I've only had this happen two or three times. I followed to the location deep in the computer and pasted a link on my desktop to the application. Now if I get that message all I have to do is double click the link and it opens just fine... Quote Link to comment Share on other sites More sharing options...
FedupCPA Posted February 21, 2013 Author Report Share Posted February 21, 2013 We tried deleting the return and re-rolling over 3 times before trying both the soft and hard re-boots multiple times. I guess we will have to paste the link here also, although, really?, we shouldn't have to do this. I am so sick and frustrated with this horrendous program. As soon as I get a usable workaround on a problem yet another problem pops up that didn't exist before. Quote Link to comment Share on other sites More sharing options...
Terry O Posted February 21, 2013 Report Share Posted February 21, 2013 After multiple hrs with customer Service, tech & programer talks (YES they really do exist!) - -I am throwing in the towel on rolling any further returns over. From today forward - -I shall treat EVERY client as a new client - - giving me priceless quality time of reviewing their information before they actually show up at the office. Did I mention -- this is usually done at 6 am???? Quote Link to comment Share on other sites More sharing options...
B. Jani Posted February 22, 2013 Report Share Posted February 22, 2013 Try this. Before you rollover, at the bottom of the screen, there are check boxes what you want to rollover. Remove all the check boxes and let only the info to be rolledover . See if this works. Quote Link to comment Share on other sites More sharing options...
ILLMAS Posted February 22, 2013 Report Share Posted February 22, 2013 This it's taking a lot longer to open clients, everything was working fine yesterday. Quote Link to comment Share on other sites More sharing options...
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