Philip1117 Posted December 13, 2013 Report Share Posted December 13, 2013 This is my story. Purchased new dell to be used as my tax server. Win 7 pro. Upgraded all win 7 computers to pro. Installed the software from disk onto the server. Choose network server/workstation option. Program installed. Program updated itself then I had to purchase unlimited license to allow more than three users. Went to workstation with disk installed stanalone. Clicked atx 2013 icon got error message. Tried on another machine same message. Called my tech guy. He removed firewalls, virus software, opened up permissions made sure every computer had access. Still got error message. Tried something else and whamo one workstation connects. Still no luck on other workstations. Call ATX support. Tech says we need to map the netowork drive. I belive this to be bull but away we go. My tech guy says we didn't map drive for the other workstation and it connected. Tech says you probably installed standalone on that workstation. Nonsense. Well it turns out that the CD did not work on the workstations. I had to downoload the progam from the web site and run it. Got error message not same one as before. Close error message reopen atx 2013 and this time it connects. The only machine in the office to connect on the first attempt with no speical coaxing was the good old xp. Go figure. Now to install 2012 and get everyone in office to log in and have at it. Oh computer guy says upgrade your switch to 10/100/1000. Says it will be faster. Well see. The moral of this story is that even with all new hardware the install was not a simple process. Phil Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted December 13, 2013 Report Share Posted December 13, 2013 You did NOT follow the directions. Nuff said. No networking of drives and no standalones in a network. What did you do with the instruction sheet?Tech support still sucks!Contact me, I will help you. Quote Link to comment Share on other sites More sharing options...
Pacun Posted December 13, 2013 Report Share Posted December 13, 2013 10/100/1000 switch will be faster if your NICs, cabling and Switch are capable of transmitting at 1000. Normally you do a stand alone on the "server" but on the other computers you do a workstation installation. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted December 13, 2013 Report Share Posted December 13, 2013 10/100/1000 switch will be faster if your NICs, cabling and Switch are capable of transmitting at 1000. Normally you do a stand alone on the "server" but on the other computers you do a workstation installation.WRONG for 2013!!! Quote Link to comment Share on other sites More sharing options...
Philip1117 Posted December 13, 2013 Author Report Share Posted December 13, 2013 Ok it was tech support who gave all the bogus info. My point was it was not a simple insert disk and network magically appeared. My steps involved doing the following 1. Removed all antivirus software and firewall. 2. Update windows software server and desktops Share the drives, move the data storage location so carbonite would find it. Set carbonite to only run during off hours. 3. Install server software from download not disk. 4. Create users in atx before installing on desktop workstations 5. Turn off user controls on server and on workstations 6. All everyone access to server and all workstations 7. Install to workstations using the download not the disk. Click install and select run as administrator. 8. Open atx on workstation hopefully it connects if yes you are just about home free. 9. install microsoft security essentials 10. Now you can use it. That's what I had to do with brand new dell xps as server/workstation. All of the win 7 pro desktops needed the down load software to connect didn't work with the cd. Have 5 workstations and 1 workstation server. Quote Link to comment Share on other sites More sharing options...
jshtax Posted December 13, 2013 Report Share Posted December 13, 2013 WRONG for 2013!!! When you have done "server only" did the server have a program icon or just the 13 folder for sharing files? Quote Link to comment Share on other sites More sharing options...
jshtax Posted December 13, 2013 Report Share Posted December 13, 2013 This is my story. Purchased new dell to be used as my tax server. Win 7 pro. Upgraded all win 7 computers to pro. Installed the software from disk onto the server. Choose network server/workstation option. Program installed. Program updated itself then I had to purchase unlimited license to allow more than three users. Went to workstation with disk installed stanalone. Clicked atx 2013 icon got error message. Tried on another machine same message. Called my tech guy. He removed firewalls, virus software, opened up permissions made sure every computer had access. Still got error message. Tried something else and whamo one workstation connects. Still no luck on other workstations. Call ATX support. Tech says we need to map the netowork drive. I belive this to be bull but away we go. My tech guy says we didn't map drive for the other workstation and it connected. Tech says you probably installed standalone on that workstation. Nonsense. Well it turns out that the CD did not work on the workstations. I had to downoload the progam from the web site and run it. Got error message not same one as before. Close error message reopen atx 2013 and this time it connects. The only machine in the office to connect on the first attempt with no speical coaxing was the good old xp. Go figure. Now to install 2012 and get everyone in office to log in and have at it. Oh computer guy says upgrade your switch to 10/100/1000. Says it will be faster. Well see. The moral of this story is that even with all new hardware the install was not a simple process. Phil You goofed, you should have selected server then workstation not standalone on the workstations. 1 Quote Link to comment Share on other sites More sharing options...
jshtax Posted December 13, 2013 Report Share Posted December 13, 2013 You did NOT follow the directions. Nuff said. No networking of drives and no standalones in a network. What did you do with the instruction sheet? Tech support still sucks! Contact me, I will help you. I know what he did. I almost did it myself trying to go too fast. When you first put disc in it says server/standalone. You must select sever then it will ask if you are a server only, server/workstation or workstation. If it picked standalone up front he would have never received the option to pick workstation. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted December 13, 2013 Report Share Posted December 13, 2013 Again, follow the directions without adding or subtracting from them. They also sent two totally separate sets of instructions clearly labeled "Standalone Computer" and "Installation Network."The installation instructions are very clear and precise this year. DON'T CHANGE THEM!! Quote Link to comment Share on other sites More sharing options...
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