ZoomnFinancial Posted January 26, 2014 Report Share Posted January 26, 2014 2013 was working decently until today. I get the following error upon opening. Have tried to reboot multiple times with nothing to show for it. Anyone? Can't find an old post pertaining to this. "The program has encountered an unexpected error and needs to close" Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 26, 2014 Report Share Posted January 26, 2014 Were you opening the program or a return? Is your system standalone or network? Had all the current program updates been installed? Did you make any changes to the file placement or structure? Have you told your anti-virus program to ignore all the ATX/CCH folders and files? More information please? Quote Link to comment Share on other sites More sharing options...
ZoomnFinancial Posted January 26, 2014 Author Report Share Posted January 26, 2014 Were you opening the program or a return? Is your system standalone or network? Had all the current program updates been installed? Did you make any changes to the file placement or structure? Have you told your anti-virus program to ignore all the ATX/CCH folders and files? More information please? Reverted back to a previous day in the week and now it works. I think I was screwing with the virus software this past week and that may have been the culprit. Program Standalone Yes - 13.2.1226.1 No - Should I? Yes Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 26, 2014 Report Share Posted January 26, 2014 DO NOT make changes to file placement or structure. Leave all files and folders in the place the program installed them. A/V and tax software do not get along. Be certain you have listed all CCH/ATX folders to be ignored by the A/V. I would say the A/V was the culprit. Quote Link to comment Share on other sites More sharing options...
Pacun Posted January 26, 2014 Report Share Posted January 26, 2014 Reverted back to a previous day in the week and now it works. I think I was screwing with the virus software this past week and that may have been the culprit. Be careful when you do this after you start efiling. If you revert back you will have returns that you transmitted and they will be listed as created. You might not be able to receive any rejections on the ones that were transmitted during the time you "erased". This is how reverting works: Imagine that one night you went to sleep with 6 people or that you had a fight and hurt someone at a bar while traveling to California. The police is looking for you. Well, you have a restore point and you restore to one or two days before. The restore date is ONLY for you and you will have no recollection that you went to California. But life goes on for the other people and the 6 people you slept with remember every detail or the person you hurt in California is looking for you and so is the police. When the police arrests you, you will have no idea what happened and you will say "I am innocent". I guess that's what happens to all those criminals since most of them claim to be innocent when questioned by the police. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 26, 2014 Report Share Posted January 26, 2014 Be careful when you do this after you start efiling. If you revert back you will have returns that you transmitted and they will be listed as created. You might not be able to receive any rejections on the ones that were transmitted during the time you "erased". This is how reverting works: Imagine that one night you went to sleep with 6 people or that you had a fight and hurt someone at a bar while traveling to California. The police is looking for you. Well, you have a restore point and you restore to one or two days before. The restore date is ONLY for you and you will have no recollection that you went to California. But life goes on for the other people and the 6 people you slept with remember every detail or the person you hurt in California is looking for you and so is the police. When the police arrests you, you will have no idea what happened and you will say "I am innocent". I guess that's what happens to all those criminals since most of them claim to be innocent when questioned by the police. You can always "sycnronize with EFC" to get efile information back to current. Using system restore should not change program data files. Quote Link to comment Share on other sites More sharing options...
WITAXLADY Posted January 28, 2014 Report Share Posted January 28, 2014 are you sure you weren't in 2012? That is what happened to me today - oops - working on a 2012 return to email to bank! wait people - we are trying to prepare 2013's... Quote Link to comment Share on other sites More sharing options...
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